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Remixer

12001

(Released on 16 November, 2021)

Behavior Changes :

  • SD-97251 : The default value of Backup Scheduling is now set to 7 days.
  • SD-97367 :
    • The size of TableDataCount.html and FailedQuery.html files is now restricted to 5mb inside the log folder.
    • If the file size exceeds 5mb, old content will be replaced with new content in the file.
  • SD- 98119 : The following changes are applicable for the configurations under Admin > Discovery > Scan Settings > General
    • All actions configured will now be recorded in the system log.
    • Modified the "Delete/Dispose workstations and servers that have not been scanned in the last <number> days" text to "Delete/Dispose assets that have not been scanned in the last <number> days"
    • When selecting the Delete/Dispose assets that have not been scanned in the last <number> days option, the schedule to delete/dispose of the assets will now run only after 24 hours. An appropriate alert message is also added for this new behavior.

Framework Upgradation :

  • SD-98415 : Postgres upgraded from version 10.16 to version 10.17

Enhancements :

  • SDF-66374 : You can now import AD attributes of Integer type.
  • SDF-97404 : Impact, Urgency, and Priority Matrix are now available in Standard license under Admin > Helpdesk Customizer.
  • SDF-98081 : New query reports are added under the Reports by site, support group and technician folder in Custom Reports.
  • SDF-98218 : A new query report is added under the Login Reports folder. This report shows the technicians details, their last login time, and their login names available under each support group.
  • SDF-33758 : Introduced an option to modify the product type of assets.
  • SDF-70376 : You can now edit the price fields of items when creating purchase orders from purchase requests.

Issues Fixed :

Vulnerability

  • SD-98475 : Domain user enumeration vulnerability in login page reported Oscar Ridderheim.
  • SD-98506 : Cross site scripting vulnerability in Secondary Email ID(s) field under Add/Edit Users form reported by Kailash Bohara.

Requests :

  • SD-98008 : Custom triggers are executed twice when approved or rejected is set as execution action and While a request is waiting for approval, stop the timer and set request status to onhold is enabled in the Self-Service Portal.
  • SD-98177 : Canceled is not listed in the Status drop-down while bulk-editing requests.
  • SD-97496 : Unable to assign technicians in Preventive Maintenance Task templates configured for site with 'Refer to' settings.
  • SD-97509 : In certain scenarios, first response time is not updated after the technician responds to the request.
  • SD-97591 : When creating a request for on behalf of user, the corresponding assets are not auto-populated in the asset field.
  • SD-96045 : Leading space goes missing while selecting and deleting a word in the description field. The issue occurs in Chrome and Edge browsers.
  • SD-97457 : Requesters are able to view all the assets from the Asset field while creating a request, even if the Show only associated assets is enabled in Self-Service Portal Settings.
  • SD-98359 : Unable to process request/conversation attachment via mail if the attachment file name exceeds 255 characters.
  • SD-97351 : The support groups are listed under the technicians details/edit page even after changing the site settings to refer.
  • SD-97840 : Unwanted space is appended besides HTML tags when string characters are enclosed within special characters in Notes.
  • SD-98194 : Browser page freezes when a pick list value is edited in a request and the pick list contains large number of options.
  • SD-98176 : If the same user is configured as technician and requester for a request and another user replies to the request via email, the request is not indicated in bold font.
  • SD-98010 : In the self-service portal, the user details pop-up for the on behalf of user is getting incorrectly populated with the logged-in requester details.
  • SD-97869 : Updating inline images or any content at the end of the Description field is not getting captured in request history when the description filed content contains more than 64000 characters.
  • SD-97020 : Field and form rules configured over the On Field Change events for the Priority field are getting applied when the priority matrix is also configured.
  • SD-98387 : Unable to share requests with requesters or technicians when the requests are accessed via the kanban view.
  • SD-98063 : Options for UDF fields are getting listed in alphabetical order in the request spot edit and mandatory field pop-ups.
  • SD-98073 : Requests are not getting closed when updating Status along with other fields mandated by closure rules via the EditRequest email command.
  • SD-98878 : Request custom trigger is not executed if the criteria is set to approved/rejected and the approver does not have view permission for the request.

Changes :

  • SD-98410 : Error thrown on adding a user as CAB member from a site where the logged-in user is not associated with.
  • SD-98689 : When configuring a change approval level, the Auto-approval rule (%) field is getting populated with all values irrespective of whether a workflow is configured or not.
  • SD-96865 : The default description for the Significant change type has been updated to "Changes with high impact, usually approved by CAB members".
  • SD-97135 : To address of an incoming email is appended as To address of a reply email while replying to an email in Changes.
  • SD-98227 : Unable to access the change non-login approval link in certain scenarios.

Solutions :

  • SD-95439 : In request resolutions copied from solutions, non-english file names of attachments is garbled.
  • SD-96871 : Unable to add solutions in ServiceDesk Plus instances after migrating to 11200.

Assets :

  • SD-99295 : Inline search issue of CI attributes in the Assets and CMDB List View pages.
  • SD-98563 : The Label and Description fields in Asset-Additional Fields and Workstation-Additional Fields are encrypted if the field value contains special characters. The issue occurs if the Save button is clicked for the second time after adding a new additional field.
  • SD-98215 : Unable to search mobile devices using IMEI and SerialNumber in Global Search for Assets.
  • SD-95073 : Asset Owner is not retained on modifying the CI type of an asset.
  • SD-58416 : Translation issue in Firewall details page.
  • SD-97070 : Unable to view the CI details from the Asset/Workstation relationship tab in the Professional edition. This issue occurs if the CMDB module is not enabled.
  • SD-80737 : An irrelevant alert message is thrown while searching a workstation under Asset.
  • SD-73396: During scan, the Red hat machines are not added as Linux workstation/Linux server CI types. This issue occurs if the operating system name does not contain the keyword Linux.
  • SD-98114 : Unable to update asset fields via Update CI API operation.
  • SD-96462 : Web RDP sessions are not shown in the asset history.
  • SD-98364 : Introduced All States option under the All Assets drop down in the Assets list view page to filter the assets from all states.
  • SD-95554 : Added proper alert message to convey that custom software CI types cannot be deleted when they are already in use.

CMDB :

  • SD-97987 : The software list view in CMDB displays csv import option, which is misleading.
  • SD-98628 : Asset and CMDB Asset list views are loading slow.

Purchase :

  • SD-82805 : When a PR is associated with a PO after its creation, the PO items are excluded and only the PR items are marked as received.
  • SD-96608 : Unable to create Purchase Order from Purchase Request when an software other than Managed type is selected as the PO item.
  • SD-97481 : The purchase order ID is displayed instead of purchase order number in the asset details page.

Admin :

  • SD-98702 : The HTML content in emails appear as plain texts if the emails are fetched via Exchange Web Services (EWS).
  • SD-97228 : In business rules, the criteria does not list departments when the selected site is configured with 'Refer to' settings.
  • SD-98118 : Inactive support groups and support groups with refer site configuration are listed along with active groups in technician details and edit request pages.
  • SD-97766 : Unable to add PM tasks when a deleted service additional field is not removed from the corresponding table.
  • SD-97446 : Unable to bulk-delete credentials from the Credential Library as the default Cisco Phone Credential is also selected.
  • SD-97950 : If a rule group contains a business rule with inactive notification action, the business rules after the inactive rule are not executed.
  • SD-69068 : Users are able to add duplicate values in asset additional fields of pick list type.
  • SD-97665, SD-97223 : Multi-factor authentication fails when password reset is enforced for users during the first login.
  • SD-97934 : Unable to create a request via preventive maintenance task if the additional fields configured in the preventive maintenance task are removed.
  • SD-92684 : Irrelevant information is displayed in the Reset Password window while resetting the user/technician's password.
  • SD-68650 : Web remote help card content is not translated in non-English setups.
  • SD-70393 : Unable to disassociate a user from the Owned by field in the Support group edit page.
  • SD-98695 : Database maintenance activity gets executed a day prior to the scheduled day.
  • SD-97977 : Failure in reindexing healthmeter displays an error.

Reports :

  • SD-97338 : Unable to generate custom reports if the displayed column name exceeds respective column limit in the database.
  • SD-98707 : While exporting custom reports as CSV or PDF files, the fields containing non-English language values are broken.
  • SD-39539 : Everyday/Every Month check box is selected automatically on selecting a day/month in Weekly/Monthly reports under Reports > New Schedule Report.
  • Mobile App :

    • SD-96965 : The request details are not displayed for an approver in the mobile application. The issue occurs if the user does not have permission to view the request.

    12000

    (Released on 25 October, 2021)

    Behavior Changes :

    • SD-98812 : The API operations ADD, UPDATE, and DELETE for admin entities in ServiceDesk Plus can no longer be used in any custom functions.
    • SD-98830 : AD user import success/failure details will now be notified to SDAdmins (in non-ESM setups) or SDOrgAdmins (in ESM setups) via bell notifications instead of showing progress on a separate page.
    • SD-98578 : For ESM setups, the telephony configuration will now be available only under the IT instance.
    • SD-98526 : Actions button is removed from Relationship and History tabs in CI details page for non-asset CI types.
    • SD-98900 : In Purchase Orders configured without any approvals, technicians can order, receive items, and add invoice/payments.
    • SD-99413 : Administrators are required to reconfigure JIRA integration configurations and replace jiraimpl.jar, Create_Jira_Ticket.html and Create_Jira_Ticket.js files post migration to 12000 and above. Click here to know more.

    Enhancements :

    • SDF- 27495 : Release Management in ServiceDesk Plus

      ServiceDesk Plus now supports Release Management in the IT help desk. Release management allows you to plan, build, test, and deploy releases to the production environment. A release can be defined as the process of delivering a set of authorized changes to IT services in a controlled environment. You can use release management to deploy hardware, software, documentation, processes, guidelines, policies, and other components to service operations. Throughout its life cycle, the release process is closely associated with the change management process.

      ServiceDesk Plus supports the following 9 stages that are essential to any release process :

      • Submission
      • Planning
      • Development
      • Testing
      • UAT
      • Deployment
      • Training
      • Review
      • Closure

      Each stage in the release management contains statuses that indicate the progress of a release within the stage. Besides statuses, each stage has its planned schedule, roles, approvals, tasks and in some cases, downtimes.

      You can create a release request easily by using pre-configured templates, associate workflows with release requests to define the direction of the flow of the release process. Using workflows, you can include statuses in each stage, set up approvals, allocate stage-wise permissions to users, and configure notifications.To learn more about release management, Click here.

    • SDF-98842 : Zia Bot

      Zia, Zoho's AI assistant for business, is available as a virtual conversational support agent, Zia Bot. You can now ask Zia to perform 20 different help desk operations including raising requests, assigning technicians to requests, viewing solutions/announcements.

      To learn more, Click here.

    • SDF-66420 : Group Roles and Organizational Roles API

      Create Group Roles (support-group based roles) and associate them to support groups & technicians to use them in support group notifications, SLA escalation notifications, request life cycles, custom triggers, backup technician assignments, dashboards(share dashboards), and approvals. To learn more, Click here.

    • SDF-95715 : Webhooks

      Administrators can define a webhook that enables the user to call an external URL or API to facilitate communication between ServiceDesk Plus and any third-party applications.

      The webhook is configured for the request module. To learn more, Click here.

    • SDF-97299 : Callback Custom Function

      Create callback custom functions using Deluge scripting that allows you to manipulate data in ServiceDesk Plus whenever an event occurs in external applications. To learn more, Click here.

    • SDF-98830 & SDF-73345 : Active Directory Import Enhancements
      • Delta Sync in AD User Import : Administrators can now update changes in the user details from Active Directory into ServiceDesk Plus via Delta Sync. Delta sync minimalizes data payload transferred during an import. It is scheduled along with Full Scan and imports the changes in data every 30 minutes to keep your user repository up-to-date. You can track the last import time and the next schedule time of the AD Import from Users > Active Directory from ESM Directory or Admin tab. To learn more, Click here.
      • Support for LDAP SSL in AD User Import : LDAP security protocol can be enabled while importing users from AD. If LDAP SSL is enabled, the ServiceDesk Plus will connect with AD through port 636. To learn more, Click here.
      • Schedule Deleted Users Import : Administrators can schedule the syncing of deleted users independently from the user import schedule. The last import time and the next schedule time of the deleted users sync can be tracked from the Active Directory configurations page.
      • Schedule LDAP Import : Administrators can now configure AD and LDAP schedules separately. LDAP imports can be scheduled from Users > LDAP under ESM Directory or Admin tab. To learn more, Click here.
    • SDF-89635 : Exporting data to a new Instance :

      In ESM-enabled setups, you can now export your help desk data in request and admin modules from an existing instance to a new instance using instance-specific backup and restore methods.

      • For instance-level backup : instanceBackUpData.bat (Windows) or instanceBackUpData.sh (Linux)
      • For instance-level restore : instanceRestoreData.bat (Windows) or instanceRestoreData.sh (Linux)

      To learn more, Click here.

    • SDF-95210 : Attachment settings in Admin / ESM Directory

      Configure which file attachments you want to allow and which ones you want to restrict in the application. For non-ESM setups, you can find the settings under Admin > Attachment Settings. For ESM setups, you can find it under ESM Directory > Attachment Settings > File attachment filtering.

    • SDF-48165 & SDF-82208 : Flexible Column Layout
      • You can now configure upto 4 columns in Incident, Service and Release templates.
      • Also, you can configure flexible column and add upto 12 fields in a single row with various customizable options.
    • SDF-98828 : Assisting users on self-service portal
      • Create customized product tours for your users to familiarize themselves with the Self-Service Portal.
      • Create tours in multiple languages and automatically serve requesters with an appropriate tour based on their language personalization.

      To learn more, Click here.

    • SDF-91700 : Advanced Matrix Report Enhancement
      • Users can now add up to 5 columns while grouping data in Advanced Matrix Reports.
      • Users can select the Request field in the Columns drop-down under the Column Grouping section for all modules that support matrix reports.
      • The Date Format drop-down will be displayed only if a date field is selected as the column.
      • Users can also add up to 5 rows to group the data in the Group by section.

      To learn more, Click here.

    • SDF-96351 : Introducing PII/ePHI for User Additional Fields

      Administrators can now mark out the user additional fields that contain Personally Identifiable Information (PII) or Electronic protected health information (ePHI) to identify the sensitive information collected and stored in ServiceDesk Plus. The personal data of users (both technicians and end users) in PII/ePHI marked fields are handled in accordance with privacy regulations such as the GDPR.

      To learn more, Click here.

    • SDF-89079 : Asset and Purchase Admin revamp
      • Revamped UI for admin entities: Purchase Default Value, Cost Center, GL Code, Currency, Vendor Services, Contract Type, Product Type, Product, Vendor, and Asset State.
      • You can now delete default contract types.
      • Support for maintaining deleted contract types as inactive when they are already associated with contracts.
      • Support for V3 API for admin entities under asset, purchase, and contract management.
    • SDF-82456 & SDF-25173: Notification Sound

      You can now configure notification sounds for Chats, Broadcast messages, Announcements, and Technician Notifications. Click here to know more.

    • SDF-93672 : Attachment API Revamp
      • You can now upload up to 10 files in a single action as attachments across the application.
      • Upload the files using a simple drag-and-drop method.
      • Preview is available for attachments of certain file types.
    • SDF-95210 : Attachment Settings in Admin

      Users can now configure the black/white list attachments from UI.

      Double extension filtration issue occurs in the attachment section.

    • SDF-98900 : V3 API support available for Purchase Order.
    • SDF-93241 : V3 API support for Assets.
    • SDF-98706 : Added support for fetching original client IP addresses using network load balancers. The original client IP addresses are fetched using the X-Forwarded-For HTTP header configuration on your load balancer. Use the following syntax to configure the header : X-Forwarded-For : <client_ip_address>, <proxy1_ip_address>, <proxy2_ip_address>

    Issues Fixed :

    • SD-98725 : Fail over service (FOS) is not getting started after upgrading to build 11307.
    • SD-97300 : The external widget title in the technician home page does not support non-English characters.
    • SD-97298 : Unable to input more than 100 characters as parameter values in Custom Functions.
    • SD-94113 : Reporting To field is not imported if the UserPrincipalName attribute is null in Active Directory.

11309

(Released on 15 October, 2021)

Issues Fixed :

Assets : Agent :

  • SD-98715 : When DC server is configured in https mode, the DC Agent based scan takes longer than usual.
  • SD-98857 : Scan fails when the device reachable via DC server cannot be pinged from ServiceDesk Plus server.

General :

  • SD-98549 : Upgrade failure due to duplicate entries in customreport_details table.

11308

(Released on 01 October, 2021)

Issues Fixed :

Requests :

  • SD-97594 : Columns get truncated and the horizontal scroll bar goes missing in the request advanced search list view page.

    Changes :

  • SD-96840 : Auto approval is not working when an approval is deleted from an approval level that has been configured with "Everyone to approve" rule.
  • SD-97226 : Custom trigger is not executed if the status is set via workflow.

Projects :

  • SD-97183 : The order of Work Logs/Project additional fields is not retained in the Work Log/Project add/edit form.

Tasks :

  • SD-97477 : Unable to add/edit/close tasks in non-English setup after entering a value for Estimated Effort field.

Solutions :

  • SD-97387 : Inline images appear broken and are not stored in inlineimage/Solution folder when a solution is created from request resolution.

Admin :

  • SD-97960 : Null pointer exception thrown while editing business rules if the support group configured as the criteria is deleted.
  • SD-97801 : Error thrown while navigating to the workflow tab of an incident template if the tasks under the workflow tab are sorted using template ID.
  • SD-97963 : Unable to associate task templates with a request template if the support group associated with the request template is different from the support group associated with a technician.
  • SD-97194 : Multi-line description is not supported for Impact, Roll Out Plan, Backout Plan, Check List, Review, and Close in field update node of change workflow.
  • SD-97806 : Mail fetching stops when to/cc fields contain duplicate mail addresses with different letter casing.

ESM :

  • SD-97834 : Unable to assign users to organization roles from ESM Directory.

General :

  • SD-98694 : Unable to login to application due to cache problem.

11307

(Released on 24 September, 2021)

Behavior changes :

  • SD-96393 : Support for NTLM SSO is deprecated further. Going forward, users with NTLM SSO configured in their applications are advised to configure SAML SSO.

Enhancements :

  • SDF-97937 : A new rule is introduced in the password policy to restrict the use of username/part of username as password.

Issues Fixed :

Requests :

  • SD-95985 :$Description parameter in custom reply template replaces the conversation thread with the request description while forwarding the technician conversation.
  • SD-94401 : Info message about requester login in request life cycle is not displayed if the timer stopped status is configured as start node of request life cycle.
  • SD-97493 : Requester conversation is not fully displayed in the request details page if the content size exceeds 64kb.
  • SD-97737 : Forwarding requests with attachments fails in non-IT help desk instances.
  • SD-71459 : The troubleshoot link in WebRDP failure messages appears broken.
  • SD-97255 : Unable to preview images added as attachments before printing them.
  • SD-97078 : Technician Auto Assign does not work if the Assign technician only after Service Request approval option is configured in a service template.
  • SD-97944 :
    • Alert message is now displayed on attaching or deleting an attachment in Requests, Assets, and CMDB modules.
    • Alert message now displays the name of all the files that are not attached due to the exceeding file size.
  • SD-98149 : Unable to view attachments in conversations appended from live chat.

Solutions :

  • SD-97751 : On editing a solution, 'greater than' and 'less than' symbols in the description are not rendered properly.
  • SD-72856 : In solution details page, type, status, and view type values are displayed in English even after changing the application language to non-english.

Assets :

  • SD-97100 : Unable to close/disable a header message related to Desktop Central in the Professional and Enterprise editions.
  • SD-97297 :
    • The Agent Configuration page is grayed out even if the Desktop Central is configured.
    • Network Scan, Windows Domain Scan, and group scan show no progress.
  • SD-96542 : Typo error in the scan status message displayed to the users.
  • SD-97389 : In some cases, the error code is displayed instead of an error message when the remote control session to an asset fails.
  • SD-71677 : The additional field does not display the default option on edit page for Software License and License Agreement.
  • SD-97866 : Error in translating the texts under Switch and Router in the Assets module.
  • SD-95262 : The software version of the operating system is not fetched while scanning Windows machines.
  • SD-58417 : Error in translating the texts under the Router in the Assets module.
  • SD-94544 : The value of the Description field in assets exceeding 250 characters is getting truncated.

CMDB :

  • SD-97579 : Upon failure of CI import, the error logs are downloaded in .csv format
  • SD-97071 : History details are not displayed in the print preview of a CI in the Assets and CMDB tabs.

Purchase :

  • SD-83801 : The tax rate is not reflected in purchase orders on selecting a product/service/vendor if the purchase order is created from a purchase request.
  • SD-71484 : Unable to perform actions on purchase orders if purchase requests associated with the purchase orders are closed/canceled.

Contracts :

  • SD-96762 : In asset details page, unable to differentiate between two contracts with the same name.

Admin :

  • SD-72919 : Survey languages are not listed in the survey configuration while entering the languages in the message column.
  • SD-98424 :
    • Unable to create preventive maintenance tasks with technicians in the requester field. The issue occurs if the Show technicians in requester list while creating a new request option is disabled in Self-Service Portal Settings.
    • Unable to create preventive maintenance task with priority value when Allow requesters and technicians to override the Priority Matrix is disabled.
  • SD-95143 : The user multi-line additional field limit is increased to 3500 characters.
  • SD-47614, SD-47615 : Mistranslated text in Software Compliance graph in Italian personalization.
  • SD-97294, SD-97342 : The deleted user list from AD is not listed in the popup window on clicking the bell notification received from AD scheduled import.
  • SD-97951 : Preventive maintenance tasks are not executed properly in some scenarios.
  • SD-97337 : Preventive maintenance task template is not displayed properly if the template has a picklist additional field with more than 500 values.
  • SD-97158 : Info message for using the "For the first time" option is missing in the custom trigger and business rule pages.
  • SD-96851 : Irrelevant text is displayed while hovering on "Add notes to linked Requests" checkbox in the request notes page.
  • SD-94730 : In some scenarios, the instance specific navigation menu is displayed while accessing Users and LDAP pages under ESM directory.
  • SD-97580 : Duplicate values are created in the selectable type additional fields. This issue occurs if the additional fields are added/updated inside the incident/service templates.
  • SD-97453 : Add new reply template option is displayed inside the request reply window even if the "Allow technicians to create reply template" option is disabled in Self-Service Portal Settings.
  • SD-21284 : On updating the location of a backup schedule, the time gets updated to the current time.
  • SD-97253 : Unable to edit notification rules for custom portals in SDAdmin login, if the license of the default helpdesk portal is expired.
  • SD-91295 : User Additional fields of field type Date/Time are rendered as null or empty if the date is set before 1970.
  • SD-97421 : White space is displayed in business rule groups after a rule is deleted.
  • SD-96972 : Font changes done to headers in template customization do not reflect in the request templates

General :

  • SD-98498 : Unable to access ServiceDesk Plus in the Chrome v.94 and Edge v.94
  • SD-96468 : Password encryption does not work properly in applications configured with Single-Sign On.
  • SD-98443 : Unable to login to the application immediately after logging out.

11306

(Released on 11 September, 2021)

Issues Fixed :

Vulnerability :

  • SD-98283 : Authentication bypass vulnerability in certain application URLs

11305

(Released on 08 September, 2021)

Issues Fixed :

Requests :

  • SD-98196 : When a user with profile picture creates a request or replies to a request via email, the email is not fetched into ServiceDesk Plus.

Admin :

  • SD-94291 :
    • Notifications are sent for requests created from bounced email addresses.
    • Mail fetching is not stopped when an unknown error is thrown while creating requests via email.

11304

(Released on 03 September, 2021)

Behavior Changes :

  • SD-97133 : The Accept header value is changed to "application/vnd.manageengine.sdp.v3+json" for rest API calls
  • SD-71960 : The contract ID is now prefixed to the contract name.
  • SD-95739 : The configuration page for Telephony integration will be moved to ESM Directory after the ESM Portal is created.
  • SD-95932 : When configuring a script under custom actions, you must now upload the command as a text file in the given text box. Place the text file under [SDP_Home]/integration/custom_scripts/executor_files. The application will fetch the command from the given text file during execution.
  • SD-95751 :
    • The Logical Processor column can now be chosen only for the virtual host list view.
    • The Operating System column is no longer supported in the list view page of any asset.
    • The Comment column is no longer supported in the list view page of any asset.
  • SD-90790 : Backup, Restore, and Migration Changes

    The following changes are applicable for build 11304 or newer.

    • Both scheduled backup and manual backup will now use the native backup and restore mechanisms of the respective databases (PostgreSQL or Microsoft SQL) as applicable.
    • The backups will now be stored in EZIP files instead of DATA files.
    • In the case of Microsoft SQL, the backup data will be saved in the SQL Server itself and the corresponding file attachments will be saved in the configured backup location.
    • The backup files will no longer have cross compatibility between PostgreSQL and Microsoft SQL Server databases.
    • In Postgres setups, the scheduled backups are not cross-compatible between 32 bit and 64 bit architectures. However, dump backups that are taken using standalone tool are cross-compatible between 32 bit and 64 bit architecture.
    • Old backup and restore mechanism is supported for migration between PostgreSQL and Microsoft SQL Server and vice-versa via manual process using the following commands:
      • For backup: backupdataOld.bat (Windows) or backupdataOld.sh (Linux)
      • For restore: restoreData.bat --dbmigration (Windows) or restoreData.sh --dbmigration (Linux)

      To learn more, refer to backup, restore, and migration guides.

Enhancements :

  • SDF-95473 : Added support to search disposed assets in global search.
  • SDF-95865 : Delete option is now available in the asset list view pop up under dashboard and summary page.)
  • SDF-94779 : When logging in as a technician associated to a site that refers to a custom site and permissions to access all in associated site, the request form lists users who do not belong to the site.)
  • SDF-96353 : Added support for Reason for Change variable in change notifications.
  • SDF-97494 : Enable/disable and show/hide options are now supported for the site field in Field And Form Rules.
  • SDF-51221 : Users can now select Contract ID and Contract Type columns to be displayed while generating contract custom reports.
  • SDF-97733 : Approval comments for the Approve action in Purchase Orders can now be made optional by updating "paramvalue" for the entry below in the GlobalConfig table.

    category = "ApprovalAction"
    parameter = "MandatePurchaseApprovalComments"
    paramvalue = "false" or "true"

    Note : For the Approve action, comments become mandatory when the "paramvalue" is set to "true" and become optional when it is set to "false". For the Reject action, comments are always mandatory.

  • SDF-89950, SDF-53046, SDF-84746, SDF-27699 : You can now connect to MSSQL database via Windows authentication.
  • SDF-67346 : Users can now view the comments added to invoices and payment details from the list view of Invoice and Payments sub-tab in purchase order details page.
  • SDF-96301 : In SCCM integration, pro support warranty type is given priority while fetching warranty of DELL assets based on the service level description. V_GS_DELL_ASSETWARRANTYINFORMATION0 can also be used to fetch the warranty information.

Issues Fixed :

Vulnerability :

  • SD-93454 : Dynamic report related files and folders are generated under Root and Custom folders.
  • SD-96819 : Persistent Cross-Site Scripting vulnerability in asset name fields.
  • SD-95569 : CSRF vulnerability in the application login page.

Home :

  • SD-93268 : User is unable to access the homepage if the user's role is switched from technician to requester. The issue occurs if the last viewed tab is Resource Management.

Dashboard :

  • SD-97026 : Widgets added via Organize Widgets option in shared dashboards are not displayed to other users.
  • SD-96660 : Removed padding for matrix reports for improved rendering.

Requests :

  • SD-97231 : Unable to preview/download attachments under request conversations and request notifications, if the configured attachment path is not default.
  • SD-97365 : Unable to add comma separated values to a multiselect field in Request Edit form if the multiselect field contains more than 500 options.
  • SD-95705 : Request Edit form does not load properly when the request description or resolution contains huge content.
  • SD-93308 : When replying/forwarding a request from the request details page, the cursor gets lost when the alert message "Draft Saved" is displayed.
  • SD-96459 : Formatting added to the second line of a note is not applied properly.
  • SD-96340 : The request image is not displayed at the center of the screen while previewing it in Arabic setup.
  • SD-96573 : Unable to hide the site field in edit request form using Field And Form Rules. This issue occurs only in requester login.
  • SD-96850 : The dependent field does not work properly in the request details view page, if the field dependencies are set using Field And Form Rules.
  • SD-96551 : Attachments do not load properly when a request is created via email with a group email address in the To/CC field.
  • SD-70637 : Technicians without access permission for requests are unable to view a service request associated with a purchase order.
  • SD-65175 : Unable to add attachments to a request when the request is emailed from a printer.
  • SD-95702 : Unable to fetch site value using Field and Form Rules in requester login.

Changes :

  • SD-95378, SD-77688 : The strikethrough font style does not work in the change module and request description.
  • SD-96151 : Unable to send the notifications configured via change workflow to Change Manager, Change Owner, Change Requester, when the default display name is modified.
  • SD-96264 : Invalid input error is thrown while saving change workflows in some scenarios.
  • SD-96309 :$StatusSetBy and $StatusComments variables are not replaced in change notifications.

Projects :

  • SD-61749 : The term 'passed' is mistranslated in the Projects module in Turkish personalization.
  • SD-95499 :Resource Management under Projects does not load in Chinese or Traditional Chinese setups.

Assets :

  • SD-96298 : Unable to create workstations via API.
  • SD-95893 : After performing a global search for a different entity from assets tab, the search criteria is not reset to assets.
  • SD-96263 : Asset group is shown multiple times for the technicians with SDSiteAdmin role.
  • SD-93666 : ESXi scan fails with duplicate key exception.
  • SD-95897 : The SCCM scheduler doesn't advance from the "Scanning in Progress" state.
  • SD-85375 : In some cases, the scan success/failure message is not translated in non-English setups.
  • SD-95738 : Unable to reconcile workstations in Professional Editions if CMDB is not enabled.
  • SD-58532 : Changing software type from Managed to any other type is not taking effect when the corresponding software assets have license agreements or purchase orders associated with them.
  • SD-94131 : Adding asset/software license/license agreement additional fields containing characters with accent marks.
  • SD-46378 : In the Add New Server form, the options in the Model drop-down does not list the elements in alphabetical order.

CMDB :

  • SD-97067 : Technicians could not edit non-asset CIs associated with them even if they have EnableCMDB role and full permission to assets across sites.
  • SD-95740 : In CMDB's asset/workstation list view, the bulk actions Modify State, Add To Group, Change Scan Credential and Excluded from Scan are not working. This issue occurs only in the professional edition.
  • SD-95451 : Search/sort in asset list views and CMDB list views of asset type is not supported in 11200 build.

Purchase :

  • SD-95752 : The Purchase Order link is loading too slow when accessed from the asset details page.
  • SD-82505 : An inappropriate alert is thrown after entering a correct value in the Discount field.
  • SD-57368 : In Purchase Order details page, the invoice list view does not load after adding an invoice/payment from the Invoice and Payments tab.

Admin :

  • SD-97725 : In some cases, multiple mail fetching schedules start to run in the background for the same instance if a user stops and restarts mail fetching from the application UI.
  • SD-97179 : Outlook integration fails if the hosted domain URL contains port number.
  • SD-97447 : Page script $CS.hideUnansweredFields(["properties"]) function is not working in the Firefox browser.
  • SD-36899 : Mistranslated text in Admin module in Portuguese personalization.
  • SD-97069 : Unable to delete support groups when a non-English language is set as the locale in PostgreSQL.
  • SD-96483 : Translation issue in Polish personalization.
  • SD-72064 : Extra exclamatory marks are removed in some language personalization.
  • SD-71456 : Translation issue in French personalization.
  • SD-96354 : The field values of a binary (yes/no) question in a survey are interchanged in the translation tab.
  • SD-97013 : In some scenarios, an error occurs while creating a business rule with a sub-category field in the Criteria section.
  • SD-94535 : Users can now add ewb:// protocols in all editors present in the application.
  • SD-96656 : An error is thrown when adding or updating windows domain in non-English setups.
  • SD-95231 : Unable to edit user additional field pick lists if the pick list contains more than 10 options.
  • SD-95441 : Refresh token is not found when Gmail/GSuite account is configured in the Mail Server Settings.
  • SD-95858 : File not found error is thrown while executing Custom Schedule scripts. The issue occurs if the ServiceDesk Plus installation folder contains a space.
  • SD-96760 :Mobile App under Notification Rules goes blank after upgrading to build 11300.
  • SD-95489 : The default logo is displayed to users instead of the company logo while previewing incident or service templates.

Reports :

  • SD-97248 : Query report generation fails if the executed query contains more than 10000 characters.
  • SD-96968 : The time values in reports and request SLA will now be precise to milliseconds.

Community :

  • SD-70910 : Detailed traces of mail sending failure will now be recorded in the system log viewer.

General :

  • SD-90236 : Moment.js library dependency removed.
  • SD-48080 : Technician Availaibility Chart is missing under Quick Actions for technicians associated with SDCoordinator role.
  • SD-97323 : In non-English setups, unable to login when domain is not selected.
  • SD-96352 : During login, the login form is missing when all authentication modes are disabled.
  • SD-89044 : An unwanted error message is displayed in the command prompt while executing shell command in Linux to run the .sh files.
  • SD-96495 : In certain scenarios, license is not fetched properly resulting in unsuccessful login.
  • SD-58505 : The term Request Catalog is mistranslated in Spanish personalization.
  • SD-94782 : Caching fails after upgrading to build 11140.
  • SD-51260 : Unable to configure the login credentials in non-English characters from changeDBServer console.
  • SD-96140 : Unable to translate the content in the login page if the application has only a single instance.
  • SD-96376 : Unable to upgrade to 11300 build or above if a service desk instance of type HR is created and User Management service category is deleted from the HR instance.
  • SD-49107: User can now apply the configured application's language to the login page as well.

Mobile App :

  • SD-97252 : Unable to login to ServiceDesk Plus mobile app via SAML when multiple service desk instances are set up.

11303

(Released on 26 July, 2021)

Behavior Changes :

  • SD-96248 : OrgAdmin can now create 15 service desk instances in the ESM portal

Framework Upgradation :

  • Postgres upgraded from version 10.12 to version 10.16

Issues Fixed :

Vulnerability :

  • SD-92045 :CVE-2020-25696 : Arbitrary SQL injection vulnerability
  • SD-92100 :CVE-2020-25695 : Arbitrary SQL injection vulnerability
  • SD-91919 : Privilege escalation vulnerability in user API.
  • SD-93751 : Users are able to upload files with extensions that are blacklisted in the Global Config.
  • SD-96346 : Found privilege escalation vulnerability in private summary, CI history, and audit reports.

Requests :

  • SD-93115 : On converting an incident request into a service request, the default SLA associated with service requests is not executed.
  • SD-95498 : Unable to load conversations in the request details page.
  • SD-95261 : Last updated time is incorrectly updated in the request details page.
  • SD-96511 : The Site field in requests is not getting populated when the requests is raised via email by users who are associated with a site/department.
  • SD-96565 : The Field Update action in business rules is not getting applied when the requests are raised by requesters over templates whose mandatory fields are non-editable to requesters.
  • SD-96184 : On creating/updating two requests simultaneously, the description of the first request is replaced with that of the second request. The issue occurs only when the description of both the requests exceed 16000 characters.
  • SD-95535 : On changing the SLA for a request that is resolved before due by time and closed after due by time, the request is marked as overdue.
  • SD-96594 : In the request list view for technicians,
    • Requests are not indicated with bold font when a requester replies to a request.
    • If the technician and the requester is the same user and the user replies to the request, the request is appears in bold style.

Assets :

  • SD-96826 : Agent : DC Agent scan fails in ServiceDesk Plus when SSO is enabled.

ESM Directory :

  • SD-94188 : Under ESM Directory, the Service Desk Instances page has invalid characters

Reports :

  • SD-95344 : API Call Limit error thrown while re-syncing large number of data with Advanced Analytics
  • SD-96121 : Advanced Analytics sync fails in specific scenarios.
  • SD-94909 : In some predefined reports, the data generated from list view is different from the data generated by editing and running the report.
  • SD-95362 : Unable to save default CI History report and Audit report after editing.

Integrations :

  • SD-96484 : Unable to add new users from request detail page using Custom Actions for ADManager Plus.

General :

  • SD-96055 : The selected tab text theme is not getting applied to the currently accessed modules.
  • SD-96571 : The header message related to Desktop Central Settings is displayed in Standard edition.

11302

(Released on 21 July, 2021)

Vulnerability :

  • SD-96823 : CVE-2021-37415 : Authentication bypass vulnerability in few rest API urls reported by David

11301

(Released on 12 July, 2021)

Behavior Changes :

  • SD-65233 : Comments for purchase approval actions is now mandated by default.

Enhancements :

  • SDF-95511 : In accordance with ISO standards, the date format is updated in the application.
  • SDF-84776 : You can now include attachments when creating a JIRA ticket from ServiceDesk Plus. To learn more, click here.
  • SDF-89420 : ServiceDesk Plus server details will be preconfigured in the application's Android app if installed via MDM.
  • SDF-93521, SDF-95391 : Admins can now customize the default image preview resolution for inline images across the application. This configuration is based on the GlobalConfig table entry :

    category="rta"

    parameter ="defaultImageOption"

    paramvalue = "bestfit" or "original" or "smallfit" or "fitTiWidth"

Issues Fixed :

Dashboard :

  • SD-95874 : Unable to apply support group filters to dashboards in ServiceDesk Plus build 11205 or later.

Requests :

  • SD-95081 : Requester is unable to close a resolved request if the dependent requests are not in the requester's permitted scope.
  • SD-94896 : On editing a request using the Actions menu in the list view, the acknowledgement message is not closing automatically.
  • SD-95265 : Files attached to conversations are not accessible to non-login approvers from the request approval page.
  • SD-95397 : Service requests created from an incident request are not getting linked to the incident request automatically as expected.

Changes :

  • SD-95388 : Breakage in Field And Form Rules configured to remove/add options in Change requests.
  • SD-95662 : Approval Section for Changes will be hidden if no approvals are configured in the associated workflow.
  • SD-95660 : Unable to expand the approval level and view the disabled approvals.

Assets :

  • SD-95368 : Unable to import assets via CSV files in the Professional edition.
  • SD-96254 : The application header keeps loading for a long time if Desktop Central server is not reachable.
  • SD-95200 :Disk space(GB) field value is not displayed in asset list view in 11200 build and above.
  • SD-95500 : Unable to search assets using state in global search.
  • SD-94900 : Unable to sort assets and workstations alphabetically using User, Department, or Site column in list view.
  • SD-95556 : In the Professional edition, if the CMDB module is not enabled or the associated license does not support CMDB for the portal, CI details in the asset relationship popup in the details page throws an error.
  • SD-95346 : The value of is loaned field is inconsistent in Workstation list view and detail view page.
  • SD-94919 : On updating an asset's product type as Consumables, the associated barcode entry is retained as an orphan entry in the barcode table.

Purchase :

  • SD-66337 : In Purchase Order notifications sent to owner/vendor, non-english characters in the html attachments are garbled.
  • SD-76280 : Purchase order cancellation email is not notified.
  • SD-78753 : Associated PR status and Due Date are not displayed in PO under the Requests tab.

Admin :

  • SD-95426 : The change role names are updated incorrectly while editing Change Roles in non-English setups.
  • SD-79948 : Incorrect info message is displayed if the Name field is left blank while creating a new service category.
  • SD-95390 : No success message is shown to users when saving a rule under the Field and Form Rules section in change templates.
  • SD-94928 : Error while importing users in ESM setups if more than 100 departments or sites are configured as criteria in an instance
  • SD-95492 : The value of the Date additional field is not updated correctly during the scheduled AD import.
  • SD-95997 : Users are unable to login to ServiceDesk Plus iOS app if two-factor authentication is enabled.

Reports

  • SD-96441 : After migrating to version 11206, Analytics Plus integration fails in setups configured with certain special characters in currency.
  • SD-96096 : SDAdmins cannot access Reports in setups configured with hidden CI types.
  • SD-96049 : Technicians are unable to generate tabular reports under Surveys if they are associated with a role where Allow technician to view permission is configured as All in group & Assigned to Technician or Assigned to Technician.
  • SD-93630 : Query reports are handled to generate reports even if old table schema (ChangeResolution table) is used in queries.

General :

  • SD-96255 : The 32-bit download URL is provided for 64 bit computers while prompting users to install DC in ServiceDesk Plus.
  • SD-88708 : Restore failure due to unique constraint violation of SB_Applications table in PostgreSQL-based builds.

Mobile App :

  • SD-96276 : In certain conditions, role mismatch error occurs when users log into ServiceDesk Plus iOS application.

11300

(Released on 28 June, 2021)

Behavior changes :

  • SD-96062 : Changes due to Enhancements in Request Business Rule
    • For sites configured with Copy default settings option, the business rules associated with the default site will be copied to the new site only when the site is created (or) the settings is updated from Refer Default/Custom Settings to Copy default. Changes on business rules associated to the default site will not reflect in the copy site.
    • SDSiteAdmin cannot view or configure incident business rules.
    • In business rules with custom action to update the request template, all fields except the fields which the requester can set will be updated. The existing values will be retained for fields that the requester can set.
    • In business rules with custom actions to update the request status, the new status will be updated even if the Override field values with Business Rule values option is disabled.
    • For custom scripts configured with $COMPLETE_V3_JSON_FILE as an argument in ADD operation, only the user given fields and fields filled by system will be provided as input to json file.
    • In business rules, custom actions to trigger notifications is no more supported. However, existing rules with custom actions to trigger notifications are retained where you cannot modify the notification details except To and cc fields.
    • When updating the request status to a completed status via business rules, time calculations such as Resolved Time, Completed Time, and Time Spent for each status update will be calculated all at once.
    • In request API, configuring repeated options for a multi-select additional field will throw an error.
    • Splitting requests with conversations added by an inactive user/user without permissions to access the request will throw an error.
    • When a request resolution is copied from the associated problem's resolution via problem closure rules, automation actions such as Business Rules, Custom Triggers, Request Life Cycle transitions, etc., will be applied separately.
    • In custom triggers, you can now update any field using Custom Scripts, including fields that you cannot access.
    • Post migration, newly created business rules with 'is not', 'not contains' in criteria will also apply to request fields with 'None' as the value. For existing rules with similar criteria, a sub-criteria to exclude fields with 'None' will be added to the criteria.
    • While creating users in AD via ADMP integration, the V3 API Field Name generated for default/additional fields is required for mapping the field values in the admp.xml file. For mapping additional fields, the following format must be followed: ${{udf_fields.[API-Field-Name]}}. For example, an additional field with API Field Name as udf_sline_001 must be mapped as ${{udf_fields.udf_sline_001}}
    • While mapping user fields in JIRA integration, the default and additional fields are now mapped via V3 API Field Name in jira.xml file.
  • SD-96063 : Changes due to DC Bundle
    • AE agents used for scanning Windows machines have been removed and the new DesktopCentral agents have to be used.
    • Support for WMI scan for Windows machines and SSH/telnet scan for Linux and Mac machines have been removed. Linux and Mac machines also have to be scanned using the new DesktopCentral agents.
    • The scripts used for scanning have been moved out of the build.
    • Support for "MAC Address identification during scan" under scan settings has been removed.
    • Option to choose machines for remote control prompt is removed. Alternatively, enabling/disabling remote control prompt for all machines can be performed under Admin --> Agent configurations.
    • As agents and scan mechanism have changed, configurations "WMI Timeout" and "Automatic Delta Scan" under scan settings and configuring TCP protocols and ciphers have been removed.
  • SD-96064 : Changes due to Asset Auto Site Association feature
    • Option to choose site during network scan have been removed.

Enhancements :

  • SDF-96031 : DC Bundle
    • ServiceDesk Plus now uses Desktop Central Agents for Asset Scan. The ServiceDesk Plus' agents for scanning and the remote control tool will now be replaced with the Desktop Central'. To learn more, Click here.
  • SDF-83850 : Zia Category and Template prediction
    • Zia can be trained to predict the relevant category and template while creating a request.

    • The predicted category will be suggested while creating a request through webforms. In other modes, Zia will apply the category automatically.
    • Templates will be suggested by Zia only for requests created or being created using the default template.
  • SDF-89615 : Request Business Rule
    • Business Rules and Custom triggers for requests are now enhanced with a new look for better usability. Categorize, execute, and configure cascade execution on Business Rules and Custom triggers for requests based on rule groups.
    • Rich Text Format and Multimedia attachments are now supported in the description box for Request Life Cycle notifications. Also, you can configure field update actions for 'during' event and turn on cascade execution for rules within a transition.
  • SDF-95978 : SDP Outlook Add-In
    • ServiceDesk Plus is now available as an add-on in Microsoft Outlook. Using this add-on, you can raise requests and track their progress in ServiceDesk Plus from within the Outlook mailbox. Technicians can perform actions such as edit and pickup/assign requests.
  • SDF-95983 : Encryption support for user additional field
    • Encrypt user additional fields (single/multi line and pick list) with sensitive information.
    • To learn more, Click here.

  • SDF-81208 : Project custom trigger and Project Custom Function
    • User can now configure custom triggers for Projects to automatically trigger actions on a project using a script file or a custom function.
    • Project custom functions can be executed via project custom triggers to access any data from ServiceDesk Plus and schedule periodic customized actions.
  • SDF-72138 : Task custom trigger and Task Custom Function
    • User can now configure custom triggers for tasks to automatically trigger actions on a task using a script file or a custom function.
    • Task custom functions can be executed via task custom triggers to access any data from ServiceDesk Plus and schedule periodic customized actions.
  • SDF-89359 : Microsoft Teams Enhancements
    • Raise requests and execute approval actions in ServiceDesk Plus from within Microsoft Teams.
    • In the chat window of Microsoft Teams, click a command in the help card to execute the corresponding action.
  • SDF-70192 : Reusable Resource sections and Questions
    • The resource questions and resource sections can be reused in multiple service templates and managed globally from Admin >> Service Catalog.

      To learn more, refer to the links below :

    • Resource Questions
    • Resource Sections
  • SDF- 95976 : Header Revamp and Layout Personalization
    • Revamped UI for header quick links, global search, user profile panel, ESM portal page, and ESM instance page.
    • You can now change the orientation of the header pane as topbar, sidebar, or sidebar lite. To learn more, Click here
  • SDF-91268 : User Management Enhancements
    • You can now include or exclude specific users when importing users from the ESM Directory to non-IT help desk instances.
    • Added support for removing users from the non-IT help desk instances.
    • To learn more, Click here.

  • SDF-68939 : Project Import Enhancement
    • The Import From button is added as a drop-down in the Projects List View page.

    • You can now import project additional fields via MPP import.
    • You can also import projects, milestones, and tasks via XLS, XLSX, and CSV files.
    • To learn more, Click here.

  • SDF-95979 : Change roles Enhancements and closure rules
    • Change roles can now be associated with :

    • Technicians based on the change request's site/group
    • Support Groups
    • The mandatory fields in Change Closure Rules are updated for Planning and Review stages.

      To learn more, Click here.

  • SDF-22422, SDF-43984, SDF-29290, SDF-56484, SDF-91670 : Report Enhancements
    • Added support for sorting columns by ascending or descending order in custom tabular reports.
    • Users will be notified via email with an appropriate message instead of an empty report attachment when data is not available for scheduled reports.
    • Users with SDAdmin role will now have permission to all custom reports, query reports, and schedule reports created by other technicians.
    • Revamped Scheduled Report list view page with options to filter, edit, and delete schedules based on roles.
  • SDF-88993, SDF-89609 : Checklist Enhancement
    • Associate checklists to an existing request from the request details page. The associated checklists will be listed in the right panel of the request details page.
    • Incident Template list view now displays an icon to denote templates associated with checklists.
  • SDF-38697, SDF-67029 : Software reconcile
    • In assets, you can now reconcile two software from the scanned software list view, retaining the details of the latest added software.
    • To learn more, Click here.

  • SDF-84954 : Diff Object in Request Update Notification
    • Email notifications sent when a request is updated can be configured to contain the updated details by including the $UpdatedProperties message variable.

    • If the notifications are sent to a requester/technician, the updated details are displayed in the user's personalized language and time format.
    • If the notifications are sent to group, the updated details are displayed only in English language
    • When the description or resolution of a request is updated, the users will notified that the fields are updated. However, the updated details will not be included in the email notification.
  • SDF-90184 : Custom Schedule - Deluge support
    • Administrators can configure Custom Schedules Functions using Deluge, Zoho's built-in scripting language, to manipulate data in ServiceDesk Plus and external applications. Click here to learn more.
    • IThe custom schedules functions can be executed via Custom Schedules to access any data from ServiceDesk Plus and schedule periodic customized actions such as sending notifications, reopening requests or updating asset details. To learn more, Click here.
  • SD-95980 : Auth token support for third party
    • Administrators can generate Integration Keys, a token based authentication for performing secure REST API calls while configuring integrations with external applications.
  • SDF-83786 : Automatic Site Association for Assets based on IP Address
    • You can now automate the association of IT assets to sites based on their IP addresses. To do this, create a configuration under Admin >> Discovery >> Scan Settings >> Auto Site Allocation.
    • To learn more, Click here.

  • SDF-78625 : Move blocking email to different folder
    • You can now move error emails that stop mail fetching schedule to a separate folder and continue processing the next email. Configure this option under Admin >> Mail Server Settings.
  • SDF-72084 : SDP Survey in A-Plus
    • Advanced analytics integration for ServiceDesk Plus now supports Survey data. Users can now create reports and dashboards in Zoho Analytics/ManageEngine Analytics Plus using the survey data from ServiceDesk Plus.
  • SDF-85914 : Asset Notification Enhancements
    • Added support for new content variables for basic asset-related information.
    • Added new variables that display data in a customizable tabular format namely $Loaned Assets, $Loan Expired Assets, $Expired Assets, $Assigned Assets.
    • Added Notify Before and Frequency fields for notifications involving asset expiry, warranty expiry, and loan period expiry.
    • To learn more, Click here.

  • SDF-68402 : Asset Categorization Enhancements
    • All workstations will now be classified into Desktop, Laptop, Tablet, and Others computer groups.
    • Workstations now support the Chassis Type field.
    • In reports, the Is Laptop field is replaced with Computer Group and additionally, the Chassis Type field has been added.
    • New default reports Computers by Computer Group and Computers by Chassis Type are added under All Computers (Workstations and Servers).
    • In products, the Is laptop field is removed and replaced with Computer Group.
  • SDF-84904 : Antivirus scanning for file uploads in Admin
    • Attachments will now be scanned for virus before uploading into the application. If virus is detected, the attachment will not be uploaded.
    • Administrators can configure antivirus scan settings under ESM Directory >> Security Settings >> Advanced tab.
    • To learn more, Click here.

  • SDF-90427: Approval current stage info in custom trigger input JSON
    • The current_stage and approved_stage keys will be included in the request JSON during custom trigger execution.
  • SDF-90074 : Redis Cache Management in Request Module
    • Added cache management using Redis for the GET LIST API calls that improves performance for technicians when accessing classic view, kanban view, and the filter view on left-pane in the details page in the request module.
    • The cache will be maintained when the total records returned by the API do not exceed the count of 2000.
    • Note : These changes are applicable only for new installations of ServiceDesk Plus.

  • SDF-95982, SDF-95981, SDF-51486 : Problem API.
  • Added support for Problem REST API V3 with all operations.

    Column changes under Problem module related table schema

    The table and column names related to the Problem module are updated so using old table/column names will throw an execution error. While generating reports, query using the updated table and column names.

    Query reports using old table schema should be manually updated to the new schema by users.

    Refer below for the changes in the ProblemResolution table :

    BEFORE MIGRATION

    AFTER MIGRATION

    Table

    Column

    Table

    Column

    ProblemResolution

    PROBLEMID

    Rootcause

    (PK*=ROOTCAUSEID)

    PROBLEMID

    ROOTCAUSE

    ROOTCAUSE

    ROOTCAUSE_BY

    RC_UPDATED_BY

    ROOTCAUSE_ON

    RC_UPDATED_ON

    ProblemResolution

    PROBLEMID

    ImpactDetail

    (PK*=IMPACTID)

    PROBLEMID

    IMPACTDESC

    IMPACT

    IMPACTDESC_BY

    IMP_UPDATED_BY

    IMPACTDESC_ON

    IMP_UPDATED_ON

    ProblemResolution

    PROBLEMID

    Symptom

    (PK*=SYMPTOPID)

    PROBLEMID

    SYMPTOMS

    SYMPTOM

    SYMPTOMS_BY

    SYM_UPDATED_BY

    SYMPTOMS_ON

    SYM_UPDATED_ON

    * Primary Key

    Refer below for the changes in the ProblemFileAttachment table :

    BEFORE MIGRATION

    AFTER MIGRATION

    Table

    Column

    Table

    Column

    ProblemFileAttachment

    ATTACHMENTID

    (MODULE="ROOTCAUSE")

    RootCauseAttachment

    ATTACHMENTID

    ATTACHMENTID

    (MODULE="IMPACTDESC")

    ImpactDetailsAttachment

    ATTACHMENTID

    ATTACHMENTID

    (MODULE="SYMPTOMS")

    SymptomAttachment

    ATTACHMENTID

    The data related to Problem module in SDPNotes table is moved to ProblemNotes table and columns have been mapped accordingly. Users can query using the new table and column names while generating reports.

    Refer to the table below for the column names in ProblemNotes table :

    BEFORE MIGRATION

    (Table Name : SDPNotes)

    AFTER MIGRATION

    (Table Name : ProblemNotes)

    Column

    Column

    NOTESID

    NOTESID

    USERID

    USERID

    RECORDEDDATE

    RECORDEDDATE

    DESCRIPTION

    DESCRIPTION

    ISPUBLIC

    ISPUBLIC

    HELPDESKID

    HELPDESKID

    -

    HASATTACHMENT

    -

    UPDATEDBY

    -

    UPDATEDTIME

Issues Fixed :

Vulnerability :

  • SD-94096 : CVE-2021-20109 : Heap Overflow in agent reported by David
  • SD-94095 : CVE-2021-20110 : Integer overflow RCE in agent reported by David
  • SD-93693 : CVE-2021-20108 : Remote DOS vulnerability in agent reported by David

Requests :

  • SD-65241 : Repeated execution of the same business rule triggers redundant notifications.
  • SD-93664 : Attachments are missing in incident resolutions copied from associated problems/solutions.
  • SD-87099 : Reopening/replying to an onhold ticket from requester login does not trigger notifications to the technician.

Changes :

  • SD-94946 : When Site field is configured with a default value in a change template, users are unable to create a change request with that template via API if Roles key is not present in input_Data.

11210

(Released on 27 September, 2021)

Issues Fixed

  • SD-98498 : Unable to access ServiceDesk Plus in the Chrome v.94 and Edge v.94

11209

(Released on 23 September, 2021)

Issues Fixed

Vulnerability :

  • SD-98283 : Authentication bypass vulnerability in certain application URLs

11208

(Released on 21 July, 2021)

Issues Fixed

Vulnerability :

  • SD-96823 : Authentication bypass vulnerability in few rest API urls reported by David

11207

(Released on 25 June, 2021)

Issue Fixed :

General

  • SD-95450 : Admins can now disable security banner by clicking Remind me Later option.

11206

(Released on 23 June, 2021)

Behavior Changes :

  • SD-94530 : Select Approvers field will not be mandated further while adding approvals in change workflow.
  • SD-94889 : New configuration added to allow users to delete approval levels completely while revisiting a stage in change requests.
  • SD-94636 : Non-CAB members can also be added as approvers in a approval stage from the workflow.
  • SD-95234 : A re-login is required after migrating to 11206 or above if the Keep me signed in option is enabled in the login page.
  • SD-94644 : Administrators can now be notified about connectivity issues while fetching emails. Click here to learn more.

Enhancements :

  • SDF-21785, SDF-90680 : Users can now customize the width and height of the chart in tabular reports.
  • SDF-76783 : The time format YYYY-MM-DD HH:MM is now introduced in the application with respect to the ISO standards.
  • SDF-94764 : Users can modify the order of data model sequence in Zia's approval prediction.

Issues Fixed :

Vulnerability :

  • SD-93569 : Unauthenticated users are able to access inline images in the application.

Requests :

  • SD-95063 : Request list view is not refreshed after merge operations when the refresh button is disabled in the globalconfig table.
  • SD-94572 : Asset field is not displayed in Add/Edit Request form if the application is updated from Standard edition to Professional edition.
  • SD-93375 : Approver's name is not displayed with the organization role in the Select Approvers field of a Service template.
  • SD-93622 : Users changed to technicians are not listed in Add Request form.
  • SD-94627 : Error thrown on accessing the kanban view from non-IT help desk instances if an additional field is set as a criterion for the request custom view.
  • SD-95713 : Requesters are unable to reply to requests when solutions are hidden in the self-service portal.

  • SD-95312 : Invalid asset error thrown while creating requests, if there are more than 100 assets associated with the user.

Changes :

  • SD-94731 : Approvals are not triggered for a change when the trigger criteria are met if a non-administrator updates a change request.
  • SD-95066 : Approval level addition in change requests from the workflow fails when the approval action is performed via non-login URL.
  • SD-94966, SD-95074 : In some cases, Zia approval prediction is not applied when a change approver replies to the approval email.

Tasks :

  • SD-95067 : In tasks list view, the filters Completed Tasks and My Completed Tasks do not return any results.

Solutions :

  • SD-93572 : Error while copy-pasting the solution URL from one instance to another.

Assets :

  • SD-94899 : When the software in a workstation details page are sorted by Software Name column, the software are not sorted properly.
  • SD-94890 : Unable to perform global search for assets if the column Operation System is enabled in the workstation list view.
  • SD-94127 : The asset list under software/hardware audit changes from the Scan Summary page does not displays more than 12 rows.
  • SD-94421 : An error is thrown when searching for an asset or workstation using their Service Tag via column search in the asset list view page.
  • SD-94215 : When sending email notifications to users of a scanned software asset, the E-mail Users pop-up is not fetching all email addresses if the user count exceeds 25.
  • SD-92800 : Unable to invoke the drop-down lists that allow you to switch between the type of assets and time period in the Audit History page.
  • SD-94564 : When editing an asset, changing the vendor displays incorrect purchase cost information.
  • SD-94234 : BIOS date column missing in the Workstation list view.
  • SD-94403 : Submit button in the CI Import Wizard is displayed even after the form is submitted.

CMDB :

  • SD-94539 : Unable to update custom CI attributes of child CI types via the parent CI type. The custom CI attributes are set to the first CI attribute when the custom attributes of the CIs are updated via bulk-edit.

Purchase :

  • SD-93121 : Purchase request additional fields are not displayed while raising a purchase request from the service request details page.
  • SD-94773 : The approval page does not load when the approver tries to log in via the PO approval link in email.
  • SD-94835 : Vendor details are not populated in Add Purchase Order form when the purchase order is created from a purchase request.
  • SD-94041 : When closing a purchase order, the mandatory fields pop-up erroneously shows non-empty purchase additional fields of the picklist type.

Admin :

  • SD-95466 : IndexOutOfBoundException stops the scheduled mail fetching process.
  • SD-95453 : OAuth based mail fetching with proxy configuration fails after 1 hour.
  • SD-95263 : Mail sending fails via EWS protocol when the email message contains End-of-Text character (0x03).
  • SD-94543 : Error thrown on saving mail server settings using OAuth authentication in a new portal.
  • SD-95309 : Technician names are not listed in Choose Technicians field in Admin >> Notification Rules.
  • SD-94932 : Unable to save Telephony integration configurations in Asterisk version 16 and above.
  • SD-93459 : Drop-down fields get disabled in service templates if the Allow requesters and technicians to override the Priority Matrix option is unchecked.
  • SD-94265 : The UI text Requires Scan and State are not properly translated in some German personalization.
  • SD-93398 : State is mistranslated in Asset Module in Polish personalization.
  • SD-95028 : User surveys are not getting sent if "Exclusion Criteria" is configured after upgrading to 11202.
  • SD-94834 : Email Notifications with non-English characters in email subject are not displayed properly.
  • SD-92204 : SAML authentication does not work in the request view tab of Microsoft Team

Reports :

  • SD-94832 : On saving a report, unable to export it in formats other than PDF from the bottom panel.
  • SD-94786 : In Professional Edition of ServiceDesk Plus with Change module as add-on, technicians whose roles do not have access to Change module are unable to generate reports or perform advanced search in requests tab.
  • SD-94804 : Advanced Analytics configuration fails in ESM setup if help desk name exceeds 50 characters.
  • SD-94907 : Error thrown while creating change additional fields in some scenarios.
  • SD-93497 : Advanced Analytics sync fails when complex queries are generated in some scenarios.
  • SD-88706 : Advanced Analytics sync fails while adding/updating/deleting software license.
  • SD-95100 : Error thrown while accessing the Reports page after upgrade.

Mobile App :

  • SD-95697 : In some environments, users are unable to log into the mobile app after upgrading to build 11200 or above.
  • SD-95234 : Weak algorithm vulnerability if Keep me signed in is enabled during login.

General :

  • SD-95497 : The header icons are barely visible when accessing ServiceDesk Plus from Chrome 91.
  • SD-94140 : Clicking the application's desktop shortcut multiple times before the server starts kills the application.
  • SD-94581 : Broken Inline Images are present in Request Module. Inline images are not moved from the temporary location to the permanent location after the Request is saved.

Note to Users!

  • While updating the build, the migration of these images to the permanent location (inlineimages\WorkOrder) will occur only if the images are present in the temporary location (inline\request or inline\WorkOrder).
  • To ensure all the inline images are located in the temporary location, retrieve the images from the backup folder and merge the data with the temporary location before updating the build. Contact support (servicedeskplus-support@manageengine.com) for more details.

11205

(Released on 01 June, 2021)

Behavior Changes :

  • SD-94158, SD-94659, SD-94658, SD-94160 : Security banner will be displayed to SDOrgAdmin to mandate several security settings

Enhancements

  • SDF-93136 : Users can now choose the time format as DD:HH:MM:SS (Days:Hours:Minutes:Seconds) and HH:MM:SS (Hours:Minutes:Seconds) for time elapsed fields setting in custom report settings.
  • SDF-93391 : Users can now choose the time format as YYYY-MM-DD HH:MM:SS in ServiceDesk Plus.
  • SDF-93402 : Administrators can now disable forwarding of solutions for requesters from Admin >> General Settings >> Self-Service Portal Settings.

Issues Fixed :

Vulnerability :

  • SD-93708 : CVE-2021-20081 : Remote Command Execution vulnerability in custom schedules reported by Chris.
  • SD-94888 : User enumeration vulnerability in Requests, Problem and Change modules.
  • SD-94039, SD-94040, SD-94042 : CVE-2014-0114 : Arbitrary code execution vulnerability

Requests :

  • SD-94699 : Field And Form Rules are not executed for request closure if the request is closed via keyboard shortcut.
  • SD-94904 : In some cases, the request-related operations using email commands are getting failed after migrating to version 11202.
  • SD-94735 : Request templates do not load properly after deleting values of pick list fields in the template.
  • SD-94605 : In request list view page, hyperlink in the Subject field contains double &.
  • SD-94212 : Comments regarding linked requests are truncated in the request history if the comments contain colon (:) character.
  • SD-94162 : Custom triggers are not triggered when the criteria is configured with To, CC, and Sender fields.
  • SD-94060 : Request ID is not auto-filled when the asset is accessed via DC remote control from right panel on the request details page in builds 11140 and above.

Solutions :

  • SD-94647 : On editing the solution description. the description font style is reset to Roboto font.

Admin :

  • SD-94051 : Connecting to third-party applications using Servlet API needs to be restricted.
  • SD-86528 : HTML tags are shown while translating First Response SLA violated and Resolution SLA violated strings in Portal Translations.
  • SD-94836 : Unable to load Desktop Central console from ServiceDesk Plus when Desktop Central is hosted on the default port (443,80).

11204

(Released on 26 May, 2021)

Behavior Changes :

  • SD-94092 : $Recommend_Template_Link variable in Recommend Template will be hyperlinked while customizing the notification template.
  • SD-94540 : Support for V1 Request add attachment API is discontinued further.

Issues Fixed :

Vulnerability :

  • SD-94152 : Additional Heapdump files(.hprof) under [SDP_Home]/bin are occupying extra disk space.
  • SD-93032 : Secure attribute is enabled for all cookies.
  • SD-93440 : Privilege escalation vulnerability in ESM Directory >> Application Settings.
  • SD-93441 : Privilege escalation vulnerability in ESM Directory >> Security Settings.

Requests :

  • SD-95082 : Error thrown on clicking Actions >> Export Requests on request list view in Chinese personalization.
  • SD-94922 : Unable to send emails from Requests tab in non-English setups.
  • SD-94251 : UI improvements in the Solution auto-suggest pop-up displayed while creating requests.
  • SD-94209 : Unable to close the details pop-up for resources with images in service request templates when the system's display settings are scaled to 150%.
  • SD-94178 : Stage 1 approvals are not set for requests when the template is edited via Recommended Template or from the edit request form.
  • SD-94538 : Approvals are automated in request before the approval levels are added via Custom Triggers.
  • SD-94142 : Unable to add approval stage through custom function action in custom trigger in some cases.
  • SD-94150 : Technician assignment notifications are sent incorrectly to the default technician of unapproved service requests when the request was raised from the requester login.
  • SD-93124 : When the Group field is removed from the request template, the values in Technician field are not set based on the site.
  • SD-93588 : The site API call always returns "Not associated to any site" along with required values when searching with any site value.
  • SD-94252 : The attachment icon in request conversations does not work when the conversations are collapsed.
  • SD-94157, SD-94069 : When the template of an existing request is changed for more than three times, the existing values of Category and Sub-category fields are not retained. The issue occurs when the fields are marked as Requester can set.
  • SD-94075 : When creating a request, the Site field is automatically set as Not associated to any site, if the requester is not associated to any site.
  • SD-93810 : When changing the template of an existing request, the Email IDs to notify field is reset.
  • SD-91829 : The JSON file is not created under [SDP_Home]/integration/custom_scripts/request when $HTML_DATA_JSON_FILE is configured in the request custom menu executor.
  • SD-95243 :Description of a request is replaced with template description if the request template is changed more than once during global edit.

Tasks :

  • SD-94089 : Unable to export task dependencies map to PDF when the application from a URL with alias port number.

Changes :

  • SD-94654 : Change status comments not displayed on hovering over the progress bar above the Stage name in change details page.
  • SD-94840 : HTTP 400 error thrown when CAB members try to access the change approval link.
  • SD-94231 : Unable to access approvals from My Approvals widget when the approval level name contains ampersand character (&).
  • SD-94602 : In the change workflow editor, the Field Update node lists different fields of the same label "Description" without the required classification.
  • SD-94536 : Unable to set multiple approval levels for a stage from change workflow if the level one approver does not have edit permissions for the relevant stage.

Projects :

  • SD-94743 : Performance issue due to the Lucene Index Search.
  • SD-94046 : Delay in triggering project/milestone/task notifications.

Solutions :

  • SD-93347 : Inline images in Solutions are not visible on upgrading to 11140 build or above.

Admin :

  • SD-88620 : Unable to add more than 50 members to the Change Advisory Board (CAB).
  • SD-94652 : The Approve and Reject buttons in the Actionable Cards are missing in the Outlook desktop application.
  • SD-94609 : Outlook Actionable Cards are not showing when a relay server is used in Outgoing Mail Server settings for Office 365 setups.
  • SD-94908 : Unable to delete users, merge users, and remove user login in MSSQL setups on migrating to 11200 build and above.
  • SD-94145 : Slave machine failure notification is sent incorrectly to configured users in the event of network latency.

11203

(Released on 4 May, 2021)

Issues Fixed :

Vulnerability :

  • SD-94183 : Privilege escalation vulnerability while downloading attachments in Purchase Requests reported by Ranjit Pahan.
  • SD-92146 : Denial of Service (DoS) vulnerability detected in request API URLs.
  • SD-93761 : CSRF vulnerability while detaching projects from requests.
  • SD-93762 : CSRF vulnerability while changing the Notes visibility as public.

Home :

  • SD-89618 : Tasks created via Change module are not reflected under Home Page >> Scheduler.
  • SD-93494 : The announcement created date is displayed instead of the start date while notifying users via email.

Requests :

  • SD-93698 : If the Request url is copied and used between different instances, it throws an error.
  • SD-94239 : "Add Comments" is not translated in non-English setups.
  • SD-67560 : Field mandated in the Request Life Cycle while closing requests is mandated when the request is reopened while editing the closed request.
  • SD-94091 : User phone numbers and mobile numbers appear reversed when the application is set in right-to-left languages.
  • SD- 94233 : Formatting styles added to the Description field are not applied when the corresponding request is subjected to Field and Form Rules that are configured with Add Options or Remove Options.
  • SD-94161 : Site field label is visible in the request list view even after hiding the field using scripts via Field And Form Rules.
  • SD-94106 : Unable to create service requests using templates configured with Field And Form Rules to hide and mandate any field on form load.
  • SD-94098 : Adding notes with only images to a request throws an error.
  • SD-94090 : Creating a request with comma separated values populated in a multi-select field throws an error stating 'Invalid Input'.
  • SD-93427 : Incorrect error message displayed while picking up or assigning requests from the list view or advanced search results.
  • SD-93577 : In some cases, the HTML9 format is not maintained for the resolution in Notifications or Conversation threads.
  • SD-93763 : Request reply is not recorded in the Conversations section of the request details page when the request status is changed and then reverted to the default value in the reply pop-up.
  • SD-94125 : When a requester raises a request using a template where 'Requester can set' and 'Requester can view' permissions are disabled for the Group field and the Alert group members by e-mail when a new request notification rule is enabled, the notification is not sent to the group members after the request is assigned to them.
  • SD-94805 : In some cases, inline images are broken in Requests and Planning tab in Changes.

Changes :

  • SD-94254 : Approval notification emails are not sent when approval is added via workflow after the change moves to a different stage.
  • SD-94270 : $changelink variable is not replaced in status override notification emails.
  • SD-94225 : Notification variables are not replaced in approval notifications when the approval was added via change workflow.
  • SD-94243 : Change Approval level is set in In Progress state even after the level was auto-approved via the change workflow.
  • SD-94272 : Error thrown when the status is updated in a change request that is not associated with any workflow.
  • SD-94007 : When field and form rules are configured to remove a selected option from the Services Affected field, the existing values were also removed.
  • SD-94201 : Inline images added to change requests appear broken for all users other than the uploader.
  • SD-94084 : Change approval details are missing in the input for custom functions.
  • SD-94352 : Triggering Change notifications throws inappropriate error when the Change attachments contain special characters or non-English characters in the file name.
  • SD-93238 : Unable to add attachments to a change when the file name exceeds 100 characters.

Assets :

  • SD-93726 : Asset Ownership History does not show comments when assets are moved to a state that doesn't mandate ownership.
  • SD-94168 : The value of the Model field is getting changed to numbers after adding/editing workstations through forms.
  • SD-93267 : When editing a dynamic group in assets module, the site filter is not shown if the criteria value is set to None.
  • SD-94176 : The Site field is now added into the assets-to-barcode mapping document which is available during the barcode generation for existing assets.
  • SD-94173 : The IP Address field is displayed during CSV import of non-it assets and components.

CMDB :

  • SD-78045 : CIs not associated with any site are not listed via CMDB API in requester login.
  • SD-91736 : The Mac Address, IP Address, and SubNetMask fields in network devices are reset as null when the Business Impact field is updated via CMDB API.

Admin :

  • SD-89704 : In requester login, the Department Name drop-down is not getting populated when the option to allow requesters to edit their own profile is enabled.
  • SD-93777 : $Assets and $Services variables is added to change notifications in notification rules, stage and status and workflow builder.
  • SD-92598 : Token calls are not sent via proxy when OAuth is configured in mail server setting.
  • SD-93381 : List view column headers are not translated.
  • SD-93395 : Text with special characters are removed in requests created from emails.
  • SD-93372 : Automated email replies from Outlook are not detected as automated emails in ServiceDesk Plus.
  • SD-93758 : In non-ESM setups, clicking notifications about technicians deleted during scheduled AD import leads to an empty page.
  • SD-93690 : Performance issue in Request Template list view.

Reports :

  • SD-93697 : Data is not synced with Analytics Plus properly when more than 90 requests are merged in the list view.

ESM :

  • SD-94221 : The search results of ESM Portal Search are inadvertently rendered with HTML markups.

General :

  • SD-94186 : Unable to approve Purchase Orders, Purchase Requests, and Changes by using the respective approval links from Microsoft Teams.

11202

(Released on 13 April, 2021)

Enhancements :

  • SDF-93590 : In reports, you can now customize the label length for stacked bar charts under Custom Settings >> Bar Chart/Stacked Bar Chart Settings.

Issues Fixed :

Vulnerability :

  • SD-93307 : Denial of Service (DoS) vulnerability detected when uploading images across all modules in the application.
  • SD-93473 : Denial of Service (DoS) vulnerability detected when adding images via keyboard shortcut (Ctrl+V) across all modules in the application.
  • SD-93757 : Users are able to associate requests with problems that they cannot access and vice versa.

Home :

  • SD-94083 : In the home page, links to the corresponding entity from a reminder does not work.

Dashboard :

  • SD-93627 : In Dashboard widgets added via reports, pie charts/ring charts display values in percentage even after updating the report to display in numbers.

Requests :

  • SD-92043 : Multiple request detail snippets are shown simultaneously while hovering over requests in list view.
  • SD-93052 : In some cases, an error occurs while modifying a dependency in the dependency mapping page.
  • SD-93086 : Error thrown on duplicating requests/changes when the request or the Planning tab in change contains attachments and the file attachment path is updated with a non-default location.
  • SD-93248 : The tab key inadvertently selects fields from top-to-bottom instead of the expected left-to-right direction.
  • SD-93250 : Both request closure and request cancellation notification mails are sent when a request is canceled.
  • SD-93252 : Task Completion icon in request list view is not legible.
  • SD-93358 : Inline images added to a request's resolution by pasting into the editor appear broken.
  • SD-93449 : Able to add cyclic dependencies for requests.
  • SD-93493 : While creating requests, assets owned by the user are not loaded properly based on the asset name if there are more than 100 assets associated with the user.
  • SD-93586 : Request Field And Form Rules are not executed when Approval status field is set as the condition.
  • SD-93587 : Site field is not set via Field And Form Rules if the field value is loaded dynamically.
  • SD-93637 : On changing the template of an ongoing request to a template with the same Request Life Cycle, the request status is reset to that of the starting node of the Request Life Cycle.
  • SD-93696 : Uploading a request resolution with only images throws an error when the resolution field is marked as mandatory.
  • SD-93752 : When adding/editing a request, the help text displayed on hovering over the info icon of a particular field hides the field contents. The issue occurs only when the field is on the right side column of the request form.
  • SD-94099 : The options in default system fields are not listed in alphabetical order during template preview and while adding/editing a request.

Assets :

  • SD-92961 : Need to remove IP address and network details of assets added in/moved to disposed state.

CMDB :

  • SD-92549 : Error thrown while updating CI via CMDB API if the criteria contains a string ending in double quotes.
  • SD-93142 : Unable to modify CI type when more than 20 CIs are selected from the CMDB list view.
  • SD-93378 : Unable to import software relationships from XLS files if the technician is not associated to any site or if the software name is similar to any CI name.

Purchase :

  • SD-87726 : Required By field name is translated wrongly in Purchase module in Spanish setup.

Admin :

  • SD-82740 : Service Level Agreements are missing in templates copied from an existing template.
  • SD-84550 : Searching for users in the user list view does not fetch any results if the keyword is exclusively numeric and user records contain numeric additional fields.
  • SD-91646 : The default location of the file attachment pathway is rendered incorrectly.
  • SD-91649 : Password is not mandated further during scheduled CSV User Import.
  • SD-92048 : When custom trigger notification templates are configured with Organization Roles, notification emails are not sent if the Organization Role's associations were imported via XLS files.
  • SD-92649 : In some cases, clicking on the ellipses icon in the Users page to view the total count of users throws "Extra Key found in JSON" error.
  • SD-93151 : Insert Link option isn't working in the description part of resource questions in service template.
  • SD-93289 : In RLC, additional fields are not displayed in the criteria section of the UI.
  • SD-93305 : Unable to add an email ID that contains an apostrophe (') symbol in User/Technician form.
  • SD-93570 : Syncing between ServiceDesk Plus and Analytics Plus fails after upgrading to build 11139.
  • SD-93578 : When editing live chat settings, switching between Exclude/Include in Chat Criteria removes the existing field values.
  • SD-93581 : Custom widgets appear with incorrect size in Self service portal when the Home page is accessed from the Requests tab and the widget is untitled.
  • SD-93643 : Periodic sync in Advanced Analytics fails for setups without Asset license.
  • SD-93669 : Custom Schedule Scripts triggered using query reports fail when the query contains a longtodate function.

Reports :

  • SD-64324 : Rendering issue occurs with charts when reports are converted from Stacked Bar Chart 2D/3D to Bar Chart 2D/3D.
  • SD-89400 : Query with the keyword "Similar" does not work in query reports.
  • SD-91768 : Advanced Analytics Sync fails if additional fields are created with the same name as that of the default fields in the respective Analytics module.
  • SD-92042 : Query with the keyword 'for xml path' does not work in query reports.
  • SD-93015 : Advanced filtering is not applied to problem requests in Reports when the logged-in technician has "All in Group & Assigned" permission associated with their role.
  • SD-93394 : In Windows environment, changes made to reports are not getting reflected in print preview and exports in file formats other than PDF.

11201

(Released on 09 April, 2021)

Issues Fixed :

General :

  • SD-94210 : In some cases, images which were copied and pasted in the description field of a request go missing.

11200

(Released on 07 April, 2021)

Behavior Changes

  • SD-95451 : Search/sort in asset list views and CMDB list views of asset type is not supported. It would be supported in one of the future service packs.
  • SD-56663 : If the change request is canceled, tasks in In Progress state will be automatically moved to Canceled state.
  • SD-92908 : Approval/Approval Level addition will be restricted in change details page if a change workflow is associated with the change request.
  • SD-93506 : Image checkboxes are changed into normal input checkboxes for uniformity.
  • SD-90562 :Logout from SAML button will no longer be displayed by default while logging out from ServiceDesk Plus unless the Single Logout URL field is configured in the SAML settings.
  • SD-71913 : From this version, the extra parameters are not supported in V3 API operations (URLs starting with/api/v3). Sample extra parameters include : format, OPERATION_NAME

Asset UI Revamp

  • Instance Attribute will not be supported further for new assets/CIs and the attribute data for older assets/CIs will not be shown on the details page.
  • Disposed assets will no longer be displayed in list view and their count will not be included in dashboards.
  • The existing list view personalization will be removed for assets list view.
  • Users can now search up to 500 assets using global search.
  • Assets tab from the application header will now redirect to the assets list view. If the user has accessed the Assets tab earlier, the list view last seen by the user will be displayed.
  • Users can access the asset summary from the Summary tab in the left panel.
  • Asset module links will now be opened as a pop-up window on the Dashboard.

Framework Upgrade Information

  • Mickeylite upgraded to version 4180.
  • Tomcat upgraded to version 9.037.

Enhancements

Change Workflow

  • Create a complete change life cycle, along with its stages, conditions, switches, notifications, approvals, and field updates in a workflow by using a graphical editor. You can create general or emergency workflows and associate them to change templates to establish the workflow process of various change templates. Click here to learn more.

    Column changes under Change module related table schema

    The table and column names related to the Change Workflow are updated so using old table/column names will throw an execution error. While generating reports, query using the updated table and column names.

    Refer below for updates in the Change Workflow Data Model :

    BEFORE MIGRATION

    AFTER MIGRATION

    Table

    Column

    Table

    Column

    ChangeWF_Definition

    ATTACHMENTID

    Workflows

    ATTACHMENTID

    NAME

    WORKFLOWNAME

    DESCRIPTION

    DESCRIPTION

    ISDEFAULT

    ISDEFAULT

    ISEMERGENCY

    TYPE

    ISDELETED

    ISDELETED

Telephony Integration

  • Integrate ServiceDesk Plus application with your organization's telephony server such as Asterisk or Avaya to enable call notification pop-ups within the application. The feature is only available in the enterprise edition. Click here to learn more.

SDF-89373, SDF-81168, SDF-89372 : Asset UI Revamp

    Asset list view, details page and CMBD list view UI revamped for ease of operation and improved performance.

  • Bulk-edit is now supported for assets in Assets and CMDB list view.
  • The User Interface of the Assets list view and details page are updated based on V3 API.
  • Users can now filter assets using Custom Filters from the list view.

Session Management in Mobile App

  • Allow automatic generation of API Key option has been removed from Self-Service Portal Settings/Application Settings.
  • Users can now login into the mobile app without generating the technician key.
  • You can now configure session idle timeout for the mobile app under Admin/ESM Directory >> General Settings >> Security Settings. For fresh installations, the default idle timeout for the mobile app will be set to 30 minutes.

Request Report enhancements

    While generating custom reports,

  • A report type called Request Metrics Report is introduced to provide cumulative data of completed requests based on certain grouped request values.
  • Request Tasks are newly added as a sub-module under Tasks.
  • Users can now generate request reports using all request properties mentioned on the request details page and also using derivative request properties based on SLA violations/on hold time/unassigned time/request age.
  • New columns are added to request reports.
  • To learn more, click here

Associated Task Closure for Changes

  • The associated tasks of a change will be canceled if the change is canceled.

Chat Enhancements

  • Technicians can now leave an ongoing group chat/collaborators chat.
  • Use the manage option to remove existing collaborators, add technicians apart from collaborators, or edit the title of a collaborator chat. Click here to learn more.

Key Manager Plus Integration

  • Automatically log requests based on SSL Certificate alerts raised in Key Manager Plus for expiry or vulnerability.
  • Remotely deploy SSL Certificates or initiate Vulnerability Scan.
  • Remotely renew self-signed certificates or Microsoft CA certificates.
  • Sync certificates from CMDB with Key Manager Plus.
  • To learn more about this integration, click here

Mandate Approval Comments

  • You can now mandate comments for request approvals. SDAdmins can enable this option under Admin >> Self-Service Portal Settings. For ESM setups, the OrgAdmins can enable this option for a specific instance under Admin >> Self-Service Portal Settings.

Last successful/unsuccessful login date

  • Users can now view their last successful/failed login attempt details as a banner upon logging into the application. The banner will auto-close after 10 seconds.
  • If multiple login attempts are made into an user account when a user session is already active, a warning message will appear on the banner across all ongoing user sessions. This banner can only be closed manually.
  • The details regarding a user's last successful/failed login attempts will be present under the Logout section.

SDF-90182 : UPN-based login is now supported for SAML authentication.

Issues Fixed

Vulnerability

  • SD-93706 :CVE-2021-20080 : XSS vulnerability in IP address field reported by Chris

Home

  • SD-94054 : Technicians assigned with AnnouncementConfig role are unable to add/edit announcements.

Requests

  • SD-92875 : IP address is not captured in request history while creating requests in build 11138 and higher.
  • SD-89582 : In MSSQL setup, technicians are unable to export the requests assigned to their group from request list view when they are associated to a custom role with 'All in group & Assigned to Technician [Requests and Changes only]' permissions.
  • SD-84584 : Under Admin >> Service Catalog >> Service Level Agreements, unable to associate templates to a Service Level Agreement after re-ordering the templates.

Solutions

  • SD-84039 : Images of SVG type are not supported.

Assets

  • SD-61966 : Duplicated columns are displayed on the workstation list view page in Professional Edition.
  • SD-92501 :In the list view of any IT Asset, clicking New Scan before the list is fully loaded throws an error.

Admin

  • SD-90160 : Users can now logout from SAML when logged in using their email address.

General

  • SD-94122 : In some pages, Site, Group and Technician field names are mistranslated in Polish language personalization.

11147

(Released on 27 September, 2021)

Issue Fixed :

  • SD-98498 : Unable to access ServiceDesk Plus in the Chrome v.94 and Edge v.94

11146

(Released on 14 September, 2021)

Issue Fixed :

  • SD-98283 : Authentication bypass vulnerability in certain application URLs

11145

(Released on 22 July, 2021)

Issue Fixed :

Vulnerability :

  • SD-96823 : Authentication bypass vulnerability in few rest API urls reported by David

11144

(Released on 09 April, 2021)

Issues Fixed :

General

  • SD-94210 :In some cases, images which were copied and pasted in the description field of a request go missing.

11143

(Released on 01 April, 2021)

Issues Fixed :

Mobile App

  • SD-93675 : Since Apple is stopping the support for sending push notifications using legacy binary implementation, we are changing our push notification implementation to latest HTTP/2.0 based implementation.

11142

(Released on 26 March, 2021)

Enhancements :

  • SDF-79071 : Import of SSL certificates now supports automatic download of intermediate certificates that are referred through URL in PFX files.
  • SDF-91787 : ServiceDesk Plus now supports Azure SQL server.

Issues Fixed :

Vulnerability :

  • SD-93399 : Privilege escalation vulnerability while associating purchase requests to Purchase Orders reported by Ranjit Pahan.
  • SD-93446 : Unprivileged users are able to view inline images reported by Manuel.
  • SD-93436 : Privilege escalation vulnerability when adding attachments to Purchase Requests reported by Ranjit Pahan.
  • SD-93430 : Privilege escalation vulnerability in Purchase Request history reported by Ranjit Pahan.

Requests :

  • SD-93223 : Unable to save a transition rule in request life cycles without configuring Criteria even when it is not mandatory.
  • SD-93264 : In requests created via email, attachments with leading space in the file name are downloaded as empty files from the application.
  • SD-93265 : Field and Form Rules configured to set/unset tasks does not execute in requester login.
  • SD-93291 : When the template of a request is updated, the request template's resolution is not retained in the request.
  • SD-93433 : Unable to add request from the Requester login if the Email ID to Notify field contains space.
  • SD-93149 : Technicians are unable to view all the requests in their site while configuring request dependency.

Changes :

  • SD-92071 : Unable to use add/remove options for the fields Change Owner and Change Manager in custom scripts under field and form rules.

Admin :

  • SD-93224 : In service requests, Field And Form Rules using inbuilt addMoreResource script does not work.
  • SD-93504 : Mail Fetching stops when Zia Reopen prediction is enabled and a requester replies to closed/resolved requests with empty content.
  • SD-93574 : Unable to send two-factor authentication emails when EWS Protocol is configured in the Outgoing Mail Server settings.
  • SD-85498 : Survey emails are not sent if Support Group value is missing in requests but the survey configuration criteria contain "Support Group" column and "is not" condition.
  • SD-88459 : Unable to add 300 plus technicians at the same time to a support group.
  • SD-91785 : In Admin >> General Settings >> Security Settings, description for Session timeout configuration is misleading.
  • SD-92207 : Reporting To field is not set for users imported from AD in 11132 build or higher.
  • SD-93009 : If password protection is enabled and EWS Protocol is configured in the Outgoing Mail Server settings, attachments are not received when the request is forwarded via emails.
  • SD-93365 : In some cases, the application header is not translated in non-English setups after upgrading to 11138 build or higher.

General :

  • SD-94093 : Notification email for user's disk I/O performance is disabled further.

11141

(Released on 12 March, 2021)

Behavior Changes :

  • SD-92805 : The character limit for Comments column in Approvals list view is increased to 150. If the character limit exceeds 150, the show more link appears that will display the entire comment in a pop-up window.
  • SD-92788 : Login authentication has been removed and API Key authentication has been introduced for pushing data from a remote server.
  • SD-92830 : Device domains fetched during scans (except domain scan) will now be added as private domains.
  • SD-92586 : Approval actions can no longer be performed after a request is moved to any of the completed statuses (Completed to Closed/Resolved/Custom Completed).

Enhancements :

  • SDF-89681 : Option to limit the number of workstations' data fetched while generating Audit History by Workstation report under Performance Settings.
  • SDF-92192 : Support for reindexing of all database tables is now included in the scheduled database maintenance operation which can be configured under Admin (or ESM Directory) >> General Settings >> Performance Settings.

Issues Fixed :

Vulnerability :

  • SD-92581 : URL parameters are not validated properly while adding or editing request dependency.
  • SD-92578 : URL parameters are not validated properly in change details page.
  • SD-92579 : Incorrect error message and status code displayed for invalid requests.
  • SD-92576 : URL parameters are not validated properly in calendar page.
  • SD-92580 : Incorrect error message displayed for invalid requests.
  • SD-93033 : Vulnerability issues in Cross Domain Messaging.
  • SD-93366 : Unprivileged technicians are able to access the asset list view.
  • SD-92575 : Incorrect error message displayed for invalid requests.
  • SD-92785 : Privilege escalation vulnerability in canceling Purchase Order reported by Ranjit Pahan.
  • SD-92719 : Privilege escalation vulnerability in adding attachments in Assets module reported by Ranjit Pahan.
  • SD-93428 : XSS vulnerability in purchase request history reported by Ranjit Pahan.

Dashboard :

  • SD-92966 : In some cases, the request count in the Request Summary widget differs from the count in request list view

Requests :

  • SD-93129 : Site, Group and Technician fields are not populated while bulk editing requests in a newly created portal.
  • SD-93054 : Unable to update the status of a request to Open via bulk edit form.
  • SD-93030 : Templates are not listed alphabetically in the Template drop-down while adding or editing requests.
  • SD-92682 : Field options are not maintained in the order they are configured and listed alphabetically during template preview and while adding/editing a request.
  • SD-88481 : Approvers are unable to preview or download conversation attachments from the request approval page.
  • SD-93045 : Mode field is not set automatically when a request is created via chat.
  • SD-92985 : Email signature is added by default to the recommend template description.
  • SD-93261 : Unable to add request on behalf of a user belonging to a different site.
  • SD-93229, SD-93116 : In certain scenarios, inline images are missing in notifications triggered by the application.
  • SD-92970 : When merging requests, applying group-based filters to the request list view displays an inappropriate error.
  • SD-92864 : "Seen by Technician" record is not updated in the request history tab.
  • SD-92860 : In some cases, technicians are able to assign multiple projects to a single request.
  • SD-92868 : Email notifications are displayed in plain text for Notify requester when a request is moved to another instance notification.
  • SD-93123 : Unable to add more than 100 technicians in Technician Auto Assign.
  • SD-93258 : Ticket creation via email is getting failed when the corresponding request template has been configured with a completed status as the default value and some fields are mandated using closure rules.

Tasks :

  • SD-93031 : Error thrown when a technician adds worklog from the Home tab if the Allowed to view cost per hour option is enabled and the Not associated to any site option is not selected for the technician.
  • SD-92194 : When the task list view is sorted with Group field, the Owner field is not displayed with the selected values during inline edit and vice-versa.

Changes :

  • SD-71628 : Change attachments in CAB Approval Notification are unnecessarily retained in their temporary location even after the notification emails are sent.
  • SD-92480 : CAB members are not sorted according to their user names in the Add CAB Member pop-up, approval level list view and in the approval levels.
  • SD-92980 : Database Configuration added. If set true, the approval level status will not be reset when the change request moves down a stage.
  • SD-92981 : Database Configuration added. If set true, approvals with status Pending will be completely removed when deleted instead of being greyed out.
  • SD-93114 : Approval link is broken in approval email if the Approval Level name contains space in it.
  • SD-92597 : Notification triggered incorrectly when change fails to get copied due to approver being deleted from the application.
  • SD-93016 : Unable to configure approval levels in approval stage as CAB role is not listed for non-administrator users.
  • SD-92978 : Unable to add attachments in Change via V1 API.
  • SD-92547 : Success message displayed incorrectly when the approval sending is failed due to invalid email address or invalid file attachment name.
  • SD-92570 : When the Mini Calendar panel is expanded/collapsed in change calendar view, the Calendar Strip is not rendered accordingly.

Projects :

  • SD-92661 : Error thrown while editing projects if any option in an associated picklist additional field is added or removed.

Assets :

  • SD-92872 : Unable to import assets via CSV file if the URL is invoked more than 5 times.
  • SD-92111 : Issue connecting to agents via Telnet/SSH protocol when the SSH credentials contain private key.
  • SD-92138 : Unable to save monthly asset scan scheduled with Day option.
  • SD-92495 : Site details are not saved while loaning an asset from the asset details page.

CMDB :

  • SD-92027 : Improper error thrown if the CI type is invalid while fetching CI details via CMDB API.

Purchase :

  • SD-78626, SD-91865 : Unable to receive Purchase Order if the selected product is deleted before the Purchase Order is saved.

Contracts :

  • SD-92610 : Error thrown while updating contract if the number of days in Notify Before field exceeds 10.

Admin :

  • SD-93147 : When more than 10 SLAs are associated with request templates, only the first 10 are listed during request creation.
  • SD-93148 : Breakage in Field And Form Rules configured with Group as the condition and Not Specified as the value.
  • SD-93095 : In requester login, breakage in Field And Form Rules configured for Email IDs to Notify field.
  • SD-92975 : After upgrading to version 11139, custom security response headers are missing in the login page.
  • SD-92900 : On removing the Department Name column from the users list view, the Site column is rendered empty for all users.
  • SD-92986 : Option menu is not rendered while adding resource questions if Software is selected as the product type.
  • SD-92973 : Field and Form Rules are not applied while previewing request templates.
  • SD-91645 : Requesters are unable to view a request when the V3 API is with a template ID, when they don't have permission to view the template of the current request.
  • SD-92490 : Error thrown on adding/editing resource questions if the question contains products as options and images are enabled.
  • SD-93397 : Issue processing emails from new users when new user addition is disabled for the specific instance.
  • SD-90403 : Notifications acknowledging new requests or technician assignments are not triggered for requests that are moved from another instance.
  • SD-91433, SD-91557 : Unable to save the Requester layout of Request templates if Requester can set is disabled and description field height is changed in Technician layout

Reports :

  • SD-91143 : Unable to generate custom CMDB reports when the Business Impact column is added to the report.
  • SD-89681 : Error thrown while generating Audit History by Workstation report if a large number of data is present.
  • SD-91030 : Unable to generate query reports using database functions in restored builds between 11120 and 11129 builds.
  • SD-92804 : Custom Widgets added to the Dashboard from Reports contains incorrect data if any advanced filtering criteria in the report contains Null as one of its values.
  • SD-92528 : When an Advanced Matrix Report is generated with Time as its date format in the Column Grouping section, the report contains 12h time format without AM/PM indication.
  • SD-91420 : Unable to edit/delete reports in certain customer environments.
  • SD-91808 : Request export from the request list view fails in certain scenarios.
  • SD-91963 : The Stack On field is missing when editing custom reports with Stacked Bar Chart 2D type charts.
  • SD-92053 : In query reports, the SQL queries containing a line break before the FROM clause are not working.
  • SD-32087 : Columns displayed in the Report Wizard will be listed alphabetically.
  • SD-93055 : On setting the Column Name as Status in the Advanced Filters section while generating change custom reports, the column data in the Value field are displayed with overwritten text.

Mobile App :

  • SD-92742 : In professional edition, unable to add assets using barcodes via ServiceDesk Plus mobile app.
  • SD-92865 : Approvers are unable to add comments with more than 72 characters while performing approval actions via the mobile app

General :

  • SD-92604 : Unable to access Grammarly extension in Rich Text Area.
  • SD-93205 : Unable to switch portals in Chrome and Edge browsers.

11140

(Released on 19 February, 2021)

Issues Fixed

Vulnerability :

  • SD-92197 : DoS vulnerability while deleting sites in API Requests.
  • SD-92463 : Privilege escalation vulnerability found in Custom Menu when accessed via API calls.
  • SD-92806 : Privilege escalation vulnerability in deleting CMDB attachments in Assets module reported by Ranjit Pahan.
  • SD-92754 : Privilege escalation vulnerability in deleting User attachments in Assets module reported by Ranjit Pahan.
  • SD-92723 : Privilege escalation vulnerability in deleting Purchase Order attachments in Assets module reported by Ranjit Pahan.

Requests :

  • SD-93067 : Request description is distorted in the email notification when sent from Outlook desktop app.
  • SD-93044 : Request redirects to incorrect URL from the list view if the request description contains <base> tag.
  • SD-92828 : Unable to create new requests via Add Request form in the self-service portal if the On-behalf-Of field is empty and the application is configured to show only the assets associated with the requesters.
  • SD-92070 : Request list view in the left panel of request details page fails to load when a custom filter with the template name of the displayed request is applied.
  • SD-92909 : Unable to create requests via email when the requester email and the group email mentioned in the request are mapped with two different sites.
  • SD-92858 : While creating requests via email, the task templates associated with the request template are not added as tasks under the request.
  • SD-93029 : Mail fetching stops when a closed request receives a bounced email as reply if replies to closed requests are configured to be created as a new request in Self-Service Portal.
  • SD-92577, SD-92588, SD-92590 : Incorrect error message displayed for invalid requests.
  • SD-92720 : Unable to add/remove options in Subcategory and Item fields via Field And Form Rules while creating or editing request.
  • SD-92807 : Unable to upgrade to 11138 build and above when dependant tasks are associated with a request template.
  • SD-92055 : Able to close requests with empty Resolution field even if it is mandated by Request Closure Rules when the corresponding request templates contain formatted Resolution field.
  • SD-92394 : When technicians are assigned to requests from the list view, the subsequent Merge operation involving those requests gets failed if it is performed in the same window.
  • SD-92115 : The requester profile picture appears truncated while viewing the PDF print preview of the request.
  • SD-93293 : In request details page, conversation section fails to load on selecting System Notifications when users apart from technicians are tagged in the request notes.

Changes :

  • SD-91856 : Text fields under Planning stage of a change is not loaded properly, which leads to overwritten content.
  • SD-92012 : The application favicon is broken while accessing the Problem or Change module.
  • SD-92213 : In Chinese setups, Approval Summary and other details are not displayed under the Close stage in change details page.
  • SD-91485 : When the change calendar pane is expanded/collapsed, the solution topic pane is also expanded/collapsed accordingly.

Assets :

  • SD-92110 : You can now restrict sudo privilege for commands used in Linux/AIX/Solaris scan.

CMDB :

  • SD-68836 : Unable to configure notifications for support groups imported via CSV files in CMDB.
  • SD-91514 : In CMDB module, the Software CI types list view is not getting filtered for any value chosen using Filter by Software drop-down.
  • SD-91680 : CSV user import fails when the department name or site name contain trailing spaces.

Purchase :

  • SD-91836 : In purchase request details page, content overflows for Item Name and Description fields under Requested Items.
  • SD-92165 : During requester login, the currency symbol is displayed incorrectly for purchase approvers under My Approvals.

Admin :

  • SD-38546 : Aruba is not listed in the Country drop down.
  • SD-70394 : Custom Settings is selected by default during Sites bulk-edit.
  • SD-92657 : Breakage in built-in methods belonging to Field and Form Rules namely hideSection, showSection, enableSection, and disableSection.
  • SD-92680 : Asterisk symbol is missing for mandatory resource fields in service requests.
  • SD-92681 : Breakage in FAFR configured to hide a resource section and a field from the same section.
  • SD-91989 : Unable to add multiple incoming mail server addresses under EWS protocol in different portals if the email user names are identical.
  • SD-91640 : Default user fields are added to the SDLDAPFIELDMAP table during LDAP import.

Reports :

  • SD-91197 : While generation reports, the formatting in change description appears with extra spaces.
  • SD-91603 : On setting the Column Name as Status in the Advanced Filters section while generating change custom reports, the column data in the Value field are displayed with overwritten text.

General :

  • SD-92603 : Unable to log into the application when the login page is customized.
  • SD-91859 : The 'Select your domain' message displayed during login is not translated to the browser language in non-English setups.
  • SD-92667 :AnnouncementConfig role assigned to requesters after upgrading to build11138 or above.
  • SD-91677 : Password reset notification email fails to trigger when the password contains special characters.
  • SD-92411 : The login UI text for SAML Single Sign On is aligned to the left when the credentials login form is collapsed and aligned at the center when the credentials login form is expanded.
  • SD-92857 : When SAML is the only mode of authentication, users are redirected to the login page with the Login with SAML button missing instead of redirecting to the IDP.
  • SD-91510 : Wrong Destination error thrown during SAML login when externalizing application via proxy server (say azure app proxy). To learn more, click here.

11139

(Released on 1 February, 2021)

Framework Upgrade Information

  • SD-92271 : Lodash upgraded to 4.17.20
  • SD-92195 : Jquery upgraded to 3.5.1.

Enhancements

  • SDF-90631 : OAuth-based authentication protocol is now used to integrate ServiceDesk Plus with Zoho Analytics. To learn more, click here.
  • Note : Existing users will be required to re-configure their Zoho Analytics integration using OAuth. Otherwise, their data will not be synced as configured.

  • SDF-91469 : Australia and China data centers are now supported while integrating ServiceDesk Plus with Zoho Analytics.

Issues Fixed

Vulnerability

  • SD-92101 : HttpClient library upgraded to 4.5.13.jar version.
  • SD-92274 : Possible brute force attack detected in mobile authentication API.

Dashboard

  • SD-92003 : The Request Inflow by Time widget in the Helpdesk dashboard displays incorrect data when Last year and This year filters are applied.

Requests

  • SD-92190 : Error thrown while rejecting request approvals via API.
  • SD-92352 : Unable to view the archived requests associated to an asset.
  • SD-92049 : Error thrown on adding a new custom filter in IT instance if an incident additional field is added to the column chooser and a service category containing an additional field with the same column name is deleted.
  • SD-91828 : Help Document link for supporting date formats under Requests >> Actions >> Import Requests is not working.
  • SD-91734 : Checklist items are not visible in the Available Checklist Items section if the list contains more than 100 items.

Solutions

  • SD-91668 : XLS solution import fails when the XLS file contains topics that are not available in the application.

Admin

  • SD-91662 : When common additional fields are converted as incident additional fields, they are not removed from the technician layout of the service templates they are associated with.
  • SD-87374 : The SSL Keystore password now supports dollar ($) sign while quotation mark (") and backslash (\) symbols are unsupported further.
  • SD-91691 : Breakage in Field And Form Rules for Schedule Start Time and Schedule End Time fields.
  • SD-92106 : During dynamic user addition, SAML login fails with error code 52 in the first attempt.
  • SD-92162 : Help card content is missing under Admin >> HelpDesk Customizer >> Announcement Type.

General

  • SD-90761 : In certain scenarios, system update notifications are not triggered for some users.

11138

(Released on 25 January, 2021)

Behavior Changes

  • SD-88316 : In ADD request API, the template default values will now be applied before Business Rules, Request Life Cycle, Request Closure Rules, etc.,
  • SD-51486 : Support for V1 API is discontinued. However, custom scripts written for custom trigger will be supported.
  • SD-92114 :ESM Directory >> Translations is renamed as Common Translations and Admin >> Translations is renamed as Portal Translations in ESM setup.
  • SD-60888 : If Technician Auto Assign is disabled, the configured settings will not be retained on re-enabling it.
  • SD-92104 : If Zia is enabled, closed/completed requests will be reopened or retained in their status based on Zia's results.
  • SD-70191 :
    • Convert Incident to Service and Convert Service to Incident options are removed. You can now convert requests between incident and service templates using edit form.
    • When changing the request template, all pending tasks from the old template will be removed. Also, only the values of fields that are configured as "Requester can set" are retained and all other field values are set based on the new template values.
  • SD-84537 :
    • Service requests can now be edited through email commands.
    • Service requests can now be created by mentioning the service templates.
  • SD-82817 :
    • Email this note to the technician option is removed. You can now mention users by typing the @ symbol followed by their name or specific placeholders
    • Changed API v3 keys : Object name request_note changed to note, attributes created_by and created_time changed to added_by and added_time, introduced new attributes last_updated_by and last_updated_time.
  • SD-91150 : The maximum number of files that can be attached via API calls is restricted to 10 files per minute. Attaching more than 10 files will lock the API URL for a period of 5 minutes.
  • SD-72105 : For default roles other than SDAdmin, only the "View" permission is enabled. To add, modify, or delete announcements, AnnoucementConfig role must be associated with the technicians.
  • SD-89004 : In additional fields, duplicate entries for pick list field options will be restricted. Note that this is not applicable for additional fields under Users.
  • SD-92526 : Support for description field in custom filter is removed for task and project.
  • SD-92808 : While duplicating incident requests, an add request form opens with the parent request properties auto-populated in all fields. Users can modify the properties if needed and click Save to duplicate the requests. Only one copy of a request can be duplicated at a time.
  • SD-94571 : Requesters will be allowed to raise requests for sites they are not associated with only if:
    • The site value is configured by default in the template.
    • The request is raised on behalf of a user in different site.

Enhancements

  • SDF-63109 : Two-factor authentication

    Users can now be mandated to use an additional authentication mode such as Google Authenticator or email-based OTP along with regular passwords to log into the application. To learn more, click here.

  • SDF-59658 : Kanban View

    Technicians can view requests in a billboard format where the requests are grouped as cards based on assigned technician/status/priority. To learn more, Click here.

  • SDF-92104 : ZIA Reopen

    Zia can now evaluate user responses to closed requests and automatically reopen requests that need further processing. Click here to learn more.

  • SDF-84267 : ESM at Advanced Analytics

    Integrate Advanced Analytics with all service desk instances and sync data instantly across several instances. You can also choose to have a common/separate account for each instance.

  • SDF-92108 : Microsoft Calendar Integration

    Technicians' leave records maintained in Microsoft Calendar can be synced and managed from ServiceDesk Plus Calendar. To learn more, Click here.

  • SDF-92143 : Actionable Messages for Outlook

    Users can perform help desk actions from Outlook mailbox via actionable mails sent from ServiceDesk Plus. To learn more, Click here.

  • SDF-70191 : Recommend Template

    Technicians can now recommend a template via email to update the request. To learn more, Click here.

  • SDF-92114 : Portal Specific Translation

    Translate texts across all service desk instances (under Common Translations) or for specific service desk instances (under Portal Translations). To learn more, Click here.

  • SDF-79617 : ESM - Global Search across instances

    Users can now search for requests, solutions, projects, and announcements across instances based on their scope. To learn more, Click here.

  • SDF-90428 : Service additional fields support in the custom trigger

    Service Catalog additional fields can now be used as Criteria or variables for SMS or Email Notifications under Custom Triggers.

  • SDF-92105 : Change classic and color settings
    • Technicians can now view change requests in Classic View. Classic view displays change requests as an extensive list where the vital information is displayed as fixed columns, while further information can be viewed under the subject. To learn more, Click here.
    • Technicians can search through classic view using Advanced Search by selecting the column, criteria and the appropriate values.
    • The SDAdmin can color change requests in list view and classic view, based on various categorizations. To configure/view the color settings, click Color Palette in change list view or classic view. To learn more, Click here.
  • SDF-76346 : Details Page Layout Customization.
    • The right panel in request details page can be hidden if needed.
    • Technicians can customise their own layout of request details page.

      To learn more, Click here.

  • SDF-60888 : Technician Auto Assign Enhancement
    • SDAdmins can include technicians or requests while configuring Technician Auto Assign functionality.
    • Group field added as a column while enabling exceptions under technician auto-assign.
    • UI revamped for ease of operation.

      To learn more, Click here.

  • SDF-82817 : Notes Enhancements

    Added support for attachments for request notes. To learn more, Click here.

  • SDF-72105 : AnnouncementConfig Role
    • Introducing a new role "AnnoucementConfig" for managing announcement-related operations such as view, add, edit, and delete announcements. This is a non-editable role.
    • Announcement related permissions can be configured for each role independently.
    • Additionally, on migrating to this patch, existing announcement roles for the custom roles are removed and AnnouncementConfig role is added to all the technicians. To learn more, Click here.
  • SDF-90076 : Default Catalog Widgets for Technician Login

    Technicians can add request catalog, incident catalog, and service catalog as default widgets on the Home page. Click here to learn more.

  • SDF-84740 : Portal landing page customization for users

    The Organization Admin can configure a default landing page for all users in the organization from ESM Directory >> ESM Portal Customization in any of the following ways :

    • Set the ESM portal as the default landing page for users.
    • Allow users to set an instance as their own default landing page, or
    • Select an instance as the default landing page for all users. Users can override this setting by selecting their own preferred landing page.

      To learn more, Click here.

  • SDF-84600 : Login based reports as default

    New query reports based on user login are added as default Login Reports. To learn more, Click here.

  • SDF-55884 : Customizing the Trashed Request Deletion Time Limit

    You can now customize the time frame for permanently deleting trashed requests under ESM Directory >> Application Settings (in multi-instance setups) or Admin >> Self-Service Portal Settings (in single-instance setups).

  • SDF-92109 : Request API for attach and Inline

    Added support for API operations to add request attachments and resolution attachments. To learn about the related API changes, Click here

  • SDF-84777 : Admin - Helpdesk Customizer

    Under Admin >> Helpdesk Customizer, sub-lists of a list will open as a sub-section on the same page. Also, forms will open in pop-up boxes, retaining the existing screen in the background.

    To learn about the related API changes, Click here

  • SDF-89319 : Reminder UI Revamp
    • Reminder list view and Add Reminder form UI revamped for ease of operation.
    • Add Reminder form will now open as a pop-up from list view and from Reminder widget in Home page.
  • SDF-92107: Live Chat Support
    • ManageEngine' Live Chat support channel can now be accessed within the application.
    • To access it, go to Community >> Chat Support >> Live Chat or Help >> Live Chat. To learn more, Click here.
  • SDF-51486 : Change API
    • Added support for New Change REST API V3 with all operations. Please refer the product API Documentation for operations and details.
  • SDF-84360 : Project API
    • V3 API format changed for projects, milestones, tasks, worklogs, comments. Click here for more details.
  • SDF-92116 : Users can now obtain values of fields such as email ID, domain name, and server time of the logged-in user using scripts. Click here to learn more.
  • SDF-84537 : Email Command Enhancements
    • EditRequest operation now supports attachments.
    • Support for Editor and EditorEmail keys for service requests.
    • Add or edit resources in service requests based on service templates. To learn more, Click here.

Issues Fixed

Requests

  • SD-91588 : In REST API documentation, the sample response for the attachment field under Get Resolution API is different from the actual Get Resolution response.
  • SD-92178 : Unable to set values for Email ID to notify field via execute script option in request form.
  • SD-91916 : Unable to set On Behalf Of field's value if the on behalf of user is not associated to any site.
  • SD-91293 : Cost of item is wrongly displayed when we view the details of the item under resource info of a Add/Edit Request form.
  • SD-88316 : When a technician with low privilege access creates a request, the request is moved to the unassigned group. The issue occurs if the template used to create the request has a pre-populated value for the group field.
  • SD-85547 : While converting an incident request to a service request, the site, support group and technician compliance is not checked. This results in technician not being able to view requests.
  • SD-92074 : The selected attribute is not updated to pick list fields via Field And Form Rules while adding/editing requests.
  • SD-92396 : While duplicating incident/service requests, the attachments are removed from the duplicated request.

Problems

  • SD-92059 : Unable to add/edit solutions and problems with multiple attachments.

Changes

  • SD-89467 : In some scenario, when a change request created via API is edited, the group field is is reset to nil value.

Admin

  • SD-89176 : Unable to sync data with Advanced Analytics when SSL is configured for the SDP MSSQL Database Server.
  • SD-70695 :Office 365 integration : Emails sent from the ServiceDesk Plus application are not present in the sent folder of the Outlook.
  • SD-92145 : Unable to copy Field And Form Rules from a request template when the rule event is updated from On Field Change to other events.
  • SD-85558 : While approving a Change in Submission stage via V1 API, the date fields are reset automatically.

Reports

  • SD-89747 : Mail notification is not sent to technicians during Analytics Plus integration.
  • SD-90406 : Uploadtool fails while syncing data during Advanced Analytics integration when API calls exceed the configured limit.
  • SD-89448 : Requests moved to trash and cleared after 24 hours are not updated via the scheduled sync in Advanced Analytics.

11137

(Released on 13 January, 2021)

Issues Fixed

Agent

  • SD-92392 : SSL security certificate is signed with SHA-1 in 1.0.33 for agent-server communication.

11136

(Released on 08 January, 2021)

Enhancements

  • SDF-91651 : Approval action comment length is increased to 500 characters.

Issues Fixed

Requests

  • SD-58817 : Unable to add or edit decimal additional fields of a request with values less than 1 using Email commands.

Problems

  • SD- 91799 : When attempting to close a problem violating problem closure rule, session expiry error is thrown.

Changes

  • SD-89528 : The message body in the change notification email for recommendation from CAB is not populated from the respective template.
  • SD-90744 : Change approval links throw an error when the approver is from instances other than IT Helpdesk or when the CAB Approval Level name contains white spaces.
  • SD-91487 : In certain scenarios, change history is not displayed when the change moves from one stage to another.
  • SD-92024 : Error thrown while approving the first approval level in change request when multiple approval levels are present.

Admin

  • SD-91690 : The configured text color of the Save button is not applied while editing email template under Admin >> Incident Management >> Business Rules.
  • SD-90875 : Need to increase the maximum number of approvers to 100 for a change approval level.
  • SD-71870 : Mail fetching stops if an email does not have a domain name in the From address and the Disable new request creation through email option is enabled in the Incoming Mail Server settings.
  • SD-70547 : Spam filter fails to match the criteria value if space is entered after a comma when multiple criteria are present.
  • SD-91591, SD-69566 : User import from Active Directory (AD) fails when an AD field mapped to the Site field has more than 100 characters.

Community

  • SD-91788, SD-71050 : Unable to report an issue from the Community tab.

General

  • SD-91191 : Fail Over Service file replication throws an error when file-events file log exceeds 9999 logs. To learn more, click here.

11135

(Released on 31 December, 2020)

Enhancements

  • SDF-89083 : New SYSOID added to SNMP device Identification data.

Issues Fixed

Home

  • SD-92056 : In requester login, clicking Report an Issue from My Assets Widget in the home page throws an unknown error. The issue occurs when the requester can access only the default request template.

Requests

  • SD-91491 : When technicians collaborate on a request where the Resolution is mandated in Closure rules, the resolution appears empty in the Close Request dialog box and status changes to any of the completed statuses are not updated when another technician updates the resolution.
  • SD-91681 : Modifying the SLA of a resolved request results in SLA violation, thus marking the request as overdue.

Assets

  • SD-91426 : Mail notifications are triggered when an asset state is updated even though the owner remains unchanged.

Purchase

  • SD-91924 : Unable to access Approval tab from approval link in PO approval notification emails using non-login url.
  • SD-91921 : Issue in PO reconciliation when more than one workstation is selected.
  • SD-91848 : Unable to add items while editing a Purchase Order in Partially Received or Received status.

Contracts

  • SD-91665 : Error thrown on searching for assets while adding assets to Contracts in non-English setup.
  • SD-91917 : Unable to import contract details through XLS import in non-English setups.

Admin

  • SD-89507 : When DC is integrated with incorrect or expired API, the user and technician list view page appears broken or loads slowly.
  • SD-91918 : In non-English setups, the block heading "Integrations" under the Admin tab is not translated.
  • SD-91831 : Error thrown on raising Cross-Origin Resource Sharing (CORS) request.

Reports

  • SD-91941 : Advanced Analytics sync failure after upgrading to build 11132 or later.

General

  • SD-92154, SD-90835 : Unable to upgrade ServiceDesk Plus due to file inaccessibility error.

11134

(Released on 18 December, 2020)

Issues Fixed

Vulnerability

  • SD-91136 : Users are able to download attachments in Solutions ad Changes modules via non-login URL when non-login is disabled.
  • SD-91137 : Privilege Escalation Vulnerability when downloading file attachments.
  • SD-91948 :CVE-2020-35682 : Authentication Bypass Vulnerability during SAML login reported by Zikos

Home

Источник: [https://torrent-igruha.org/3551-portal.html]
temporary at an elevated command prompt.[96] The wireless SoftAP can afterwards be started using the command netsh wlan start hostednetwork. Windows 7 also supports WPA2-PSK/AES security for the hosted network, but DNS resolution for clients requires it to be used with Internet Connection Sharing or a similar feature.
  • SMB 2.1, which includes minor performance enhancements over SMB2, such as a new opportunistic locking mechanism.[97]
  • RDP 7.0[98]
  • Background Intelligent Transfer Service 4.0[99]
  • HomeGroup[edit]

    Alongside the workgroup system used by previous versions, Windows 7 adds a new ad hochome networking system known as HomeGroup. The system uses a password to join computers into the group, and allows users' libraries, along with individual files and folders, to be shared between multiple computers. Only computers running Windows 7 to Windows 10 version 1709 can create or join a HomeGroup;[100][101] however, users can make files and printers shared in a HomeGroup accessible to Windows XP and Windows Vista through a separate account, dedicated to sharing HomeGroup content, that uses traditional Windows sharing.[102] HomeGroup support was deprecated in Windows 10[103] and has been removed from Windows 10 version 1803 and later.[104][105][106]

    HomeGroup as a concept is very similar to a feature slated for Windows Vista, known as Castle, which would have made it possible to have an identification service for all members on the network, without a centralized server.

    HomeGroup is created in response to the need for a simple sharing model for inexperienced users who need to share files without wrestling with user accounts, Security descriptors and share permissions.[107] To that end, Microsoft previously created Simple File Sharing mode in Windows XP that, once enabled, caused all connected computers to be authenticated as Guest. Under this model, either a certain file or folder was shared with anyone who connects to the network (even unauthorized parties who are in range of the wireless network) or was not shared at all.[108] In a HomeGroup, however:

    1. Communication between HomeGroup computers is encrypted with a pre-shared password.[107]
    2. A certain file or folder can be shared with the entire HomeGroup (anyone who joins) or a certain person only.[107]
    3. HomeGroup computers can also be a member of a Windows domain or Windows workgroup at the same time and take advantage of those file sharing mechanisms.[109]
    4. Only computers that support HomeGroup (Windows 7 to Windows 10 version 1709) can join the network.[100][109]

    Windows Firewall[edit]

    Windows 7 adds support for multiple firewall profiles. The Windows Firewall in Windows Vista dynamically changes which network traffic is allowed or blocked based on the location of the computer (based on which network it is connected to). This approach falls short if the computer is connected to more than one network at the same time (as for a computer with both an Ethernet and a wireless interface). In this case, Vista applies the profile that is more secure to all network connections. This is often not desirable; Windows 7 resolves this by being able to apply a separate firewall profile to each network connection.

    DNSSEC[edit]

    Windows 7 and Windows Server 2008 R2 introduce support for Domain Name System Security Extensions (DNSSEC),[110] a set of specifications for securing certain kinds of information provided by the Domain Name System (DNS) as used on Internet Protocol (IP) networks. DNSSEC employs digital signatures to ensure the authenticity of DNS data received from a DNS server, which protect against DNS cache poisoning attacks.

    Management features[edit]

    Windows 7 contains Windows PowerShell 2.0 out-of-the-box, which is also available as a download to install on older platforms:[111]

    • Windows Troubleshooting Platform
    • Windows PowerShell Integrated Scripting Environment
    • PowerShell Remoting

    Other new management features include:

    • AppLocker (a set of Group Policy settings that evolved from Software Restriction Policies, to restrict which applications can run on a corporate network, including the ability to restrict based on the application's version number or publisher)
    • Group Policy Preferences (also available as a download for Windows XP and Windows Vista).
    • The Windows Automation API (also available as a download for Windows XP and Windows Vista).

    Upgraded components[edit]

    Windows 7 includes Internet Explorer 8,[112].NET Framework 3.5 SP1,[113]Internet Information Services (IIS) 7.5,[114]Windows Installer 5.0 and a standalone XPS Viewer.[115][116]Paint, Calculator, Resource Monitor, on-screen keyboard, and WordPad have also been updated.

    Paint and WordPad feature a Ribbon interface similar to the one introduced in Office 2007, with both sporting several new features. WordPad supports Office Open XML and ODFfile formats.[117]

    Calculator has been rewritten, with multiline capabilities including Programmer and Statistics modes, unit conversion, and date calculations. Calculator was also given a graphical facelift, the first since Windows 95 in 1995 and Windows NT 4.0 in 1996.

    Resource Monitor includes an improved RAM usage display and supports display of TCP/IPports being listened to, filtering processes using networking, filtering processes with disk activity and listing and searching process handles (e.g. files used by a process) and loaded modules (files required by an executable file, e.g. DLL files).

    Microsoft Magnifier, an accessibility utility for low vision users has been dramatically improved. Magnifier now supports the full screen zoom feature, whereas previous Windows versions had the Magnifier attached to the top of the screen in a dock layout. The new full screen feature is enabled by default, however, it requires Windows Aero for the advantage of the full screen zoom feature. If Windows is set to the Windows 7 Basic, Windows Classic, or High Contrast themes, Magnifier will still function like it did in Windows Vista and earlier.

    Windows Installer 5.0 supports installing and configuring Windows Services,[118] and provides developers with more control over setting permissions during software installation.[119] Neither of these features will be available for prior versions of Windows; custom actions to support these features will continue to be required for Windows Installer packages that need to implement these features.

    Other features[edit]

    • Windows 7 improves the Tablet PC Input Panel to make faster corrections using new gestures, supports text prediction in the soft keyboard and introduces a new Math Input Panel for inputting math into programs that support MathML.[120] It recognizes handwritten math expressions and formulas. Additional language support for handwriting recognition can be gained by installing the respective MUI pack for that language (also called language pack).
    • Windows 7 introduces a new Problem Steps Recorder tool that enables users to record their interaction with software for analysis and support. The feature can be used to replicate a problem to show support when and where a problem occurred.[121]
    • As opposed to the blank start-up screen in Windows Vista, Windows 7's start-up screen consists of an animation featuring four colored light balls (one red, one yellow, one green, and one blue). They twirl around for a few seconds and then join together to form a glowing Windows logo. This only occurs on displays with a vertical resolution of 768 pixels or higher, as the animation is 1024x768. Any screen with a resolution below this displays the same startup screen that Vista used.
    • The Starter Edition of Windows 7 can run an unlimited number of applications, compared to only 3 in Windows Vista Starter. Microsoft had initially intended to ship Windows 7 Starter Edition with this limitation, but announced after the release of the Release Candidate that this restriction would not be imposed in the final release.[122]
    • For developers, Windows 7 includes a new networking API with support for building SOAP-based web services in native code (as opposed to .NET-based WCF web services),[123] new features to shorten application install times, reduced UAC prompts, simplified development of installation packages,[124] and improved globalization support through a new Extended Linguistic Services API.[125]
    • If an application crashes twice in a row, Windows 7 will automatically attempt to apply a shim. If an application fails to install a similar self-correcting fix, a tool that asks some questions about the application launches.[126]
    • Windows 7 includes an optional TIFFIFilter that enables indexing of TIFF documents by reading them with optical character recognition (OCR), thus making their text content searchable. TIFF iFilter supports Adobe TIFF Revision 6.0 specifications and four compression schemes: LZW, JPEG, CCITT v4, CCITT v6[127]
    • The Windows Console now adheres to the current Windows theme, instead of showing controls from the Windows Classic theme.
    • Games Internet Spades, Internet Backgammon and Internet Checkers, which were removed from Windows Vista, were restored in Windows 7.
    • Users can disable many more Windows components than was possible in Windows Vista. The new components which can now be disabled include: Handwriting Recognition, Internet Explorer, Windows DVD Maker, Windows Fax and Scan, Windows Gadget PlatformWindows Media Center, Windows Media Player, Windows Search, and the XPS Viewer (with its services).[128]
    • Windows XP Mode is a fully functioning copy of 32-bit Windows XP Professional SP3 running in a virtual machine in Windows Virtual PC (as opposed to Hyper-V) running on top of Windows 7. Through the use of the RDP protocol, it allows applications incompatible with Windows 7 to be run on the underlying Windows XP virtual machine, but still to appear to be part of the Windows 7 desktop,[129] thereby sharing the native Start Menu of Windows 7 as well as participating in file type associations. It is not distributed with Windows 7 media, but is offered as a free download to users of the Professional, Enterprise and Ultimate editions from Microsoft's web site. Users of Home Premium who want Windows XP functionality on their systems can download Windows Virtual PC free of charge, but must provide their own licensed copy of Windows XP. XP Mode is intended for consumers rather than enterprises, as it offers no central management capabilities. Microsoft Enterprise Desktop Virtualization (Med-V) is available for the enterprise market.
    • Native support for Hyper-V virtual machines through the inclusion of VMBus integration drivers.[130]
    • The memory manager is optimized to mitigate the problem of total memory consumption in the event of excessive cached read operations, which occurred on earlier releases of 64-bit Windows.[131]
    • AVCHD camera support and Universal Video Class 1.1
    • Protected Broadcast Driver Architecture (PBDA) for TV tuner cards, first implemented in Windows Media Center TV Pack 2008 for Windows Vista.
    • Support for up to 256 logical processors[132]
    • Fewer hardware locks and greater parallelism[133]
    • Timer coalescing: modern processors and chipsets can switch to very low power usage levels while the CPU is idle. In order to reduce the number of times the CPU enters and exits idle states, Windows 7 introduces the concept of "timer coalescing"; multiple applications or device drivers which perform actions on a regular basis can be set to occur at once, instead of each action being performed on their own schedule. This facility is available in both kernel mode, via the API (which would be used in place of ), and in user mode with the Windows API call (which replaces ).[134]
    • Multi-function devices and Device Containers: Prior to Windows 7, every device attached to the system was treated as a single functional end-point, known as a devnode, that has a set of capabilities and a "status". While this is appropriate for single-function devices (such as a keyboard or scanner), it does not accurately represent multi-function devices such as a combined printer, fax machine, and scanner, or web-cams with a built-in microphone. In Windows 7, the drivers and status information for multi-function device can be grouped together as a single "Device Container", which is presented to the user in the new "Devices and Printers" Control Panel as a single unit. This capability is provided by a new Plug and Play property, , which is a Globally Unique Identifier that is different for every instance of a physical device. The Container ID can be embedded within the device by the manufacturer, or created by Windows and associated with each devnode when it is first connected to the computer. In order to ensure the uniqueness of the generated Container ID, Windows will attempt to use information unique to the device, such as a MAC address or USB serial number. Devices connected to the computer via USB, IEEE 1394 (FireWire), eSATA, PCI Express, Bluetooth, and Windows Rally's PnP-X support can make use of Device Containers.[135]
    • User-Mode Scheduling: The 64-bit versions of Windows 7 and Server 2008 R2 introduce a user-mode scheduling framework.[136] On Microsoft Windows operating systems, scheduling of threads inside a process is handled by the kernel. While for most applications this is sufficient, applications with large concurrent threading requirements, such as a database server, can benefit from having a thread scheduler in-process. This is because the kernel no longer needs to be involved in context switches between threads, and it obviates the need for a thread pool mechanism as threads can be created and destroyed much more quickly when no kernel context switches are required.

    See also[edit]

    References[edit]

    1. ^Brown, Eric (January 29, 2009). "What's new in Windows Speech Recognition?". MSDN Blogs. Microsoft. Retrieved April 29, 2019.
    2. ^Foley Jo, Mary (September 30, 2008). "Windows 7 to get parallel-processing tweaks". ZDNet. CBS Interactive. Retrieved June 15, 2015.
    3. ^ abcThurrott, Paul (October 6, 2010). "Windows 7 Feature Focus: Aero Themes". SuperSite for Windows. Penton. Archived from the original on January 11, 2013. Retrieved June 26, 2015.
    4. ^ ab"Theme File Format". Microsoft Developer Network. Microsoft. May 31, 2018. Retrieved April 29, 2019.
    5. ^"How to Activate All Regional Themes in Windows 7". Brothersoft. Archived from the original on January 30, 2009. Retrieved June 26, 2015.
    6. ^Thurrott, Paul (October 6, 2010). "Windows 7 Build 7048 Notes". SuperSite for Windows. Penton. Archived from the original on January 8, 2015. Retrieved June 26, 2015.
    7. ^Shepherd, Jennifer (January 10, 2011). "Your PC is alive...with the sound of Windows!". The Windows Blog. Microsoft. Archived from the original on January 13, 2011. Retrieved June 26, 2015.
    8. ^Shepherd, Jennifer (March 31, 2011). "Windows 7 themes: Reusing 'custom' sound-schemes". Windows Blogs. Microsoft. Archived from the original on April 29, 2019. Retrieved April 29, 2019.
    9. ^Srinivasan, Ramesh (July 6, 2011). "How to Increase Windows 7 Desktop Slideshow Transition Animation Duration". WinHelpOnline. Archived from the original on September 10, 2011. Retrieved June 15, 2015.
    10. ^Zheng, Long (August 6, 2008). "Windows 7 to add slideshow wallpapers, theme gallery and theme packs". istartedsomething. Archived from the original on August 29, 2008. Retrieved June 15, 2015.
    11. ^Rivera, Rafael (November 3, 2008). "Windows 7 to let users create a Desktop Slideshow from files, feeds". Within Windows. Archived from the original on July 16, 2014. Retrieved June 15, 2015.
    12. ^ abcdefThurrott, Paul (October 6, 2010). "Windows 7 Feature Focus: Windows Gadgets". SuperSite for Windows. Penton. Archived from the original on January 5, 2013. Retrieved June 15, 2015.
    13. ^ abKennedy, John; Satran, Michael (May 31, 2018). "Introduction to the Gadget Platform". Microsoft Developer Network. Archived from the original on April 14, 2019. Retrieved April 29, 2019.
    14. ^Rivera, Rafael (March 15, 2009). "Windows 7 to officially support logon UI background customization". Within Windows. Archived from the original on April 14, 2015. Retrieved June 15, 2015.
    15. ^Shultz, Gred (July 25, 2011). "Change and customize Windows 7's Logon screen wallpaper". TechRepublic. CBS Interactive. Retrieved April 29, 2019.
    16. ^"[MS-WSP]: Windows Search Protocol". Microsoft Developer Network. Microsoft. February 15, 2019. Retrieved April 29, 2019.
    17. ^"Creating Shortcut Menu Handlers". MSDN. Creating Static Cascading Menus: Microsoft Corporation. 9 July 2011. Retrieved 18 February 2012.
    18. ^"How to Implement Custom Verbs for Folders through Desktop.ini". MSDN. Microsoft. 9 July 2011. Retrieved 18 February 2012.
    19. ^Chen, Raymond (12 March 2010). "Simplifying context menu extensions with IExecuteCommand". The Old New Thing.
    20. ^"IExecuteCommand interface". MSDN.
    21. ^LeBlanc, Brandon (April 13, 2009). "Burn ISO Images Natively in Windows 7". Windows Experience Blog. Microsoft. Archived from the original on April 15, 2009. Retrieved June 26, 2015.
    22. ^"Federating Windows Search with Enterprise Data Sources". Engineering Windows 7. Microsoft. March 23, 2009. Retrieved 12 April 2009.
    23. ^Zheng, Long (5 January 2009). "Measuring up Windows 7′s new "super" taskbar". I Started Something. Retrieved 24 November 2013.
    24. ^"Add the Quick Launch Bar to the Taskbar in Windows 7". How-To Geek. Retrieved 21 March 2013.
    25. ^"Introducing The Taskbar APIs". MSDN. Microsoft. July 2009. Retrieved April 29, 2019.
    26. ^Kiriaty, Yochay; Goldshtein, Sasha (2009). "Windows 7 Taskbar APIs". docs.microsoft.com. Retrieved 21 August 2021.
    27. ^"Adjust Size of Jump Lists on Windows 7 Taskbar". MalekTips.com. Envision Programming. Retrieved 24 November 2013.
    28. ^Thurrott, Paul. "Windows 7 Feature Focus: Windows Taskbar". Supersite Windows.
    29. ^Sareen, Chaitanya (March 25, 2009). Sinofsky, Steven (ed.). "The Windows 7 Taskbar". MSDN Blogs. Microsoft. Retrieved June 26, 2015.
    30. ^Townsend, Reed; Matthews, Dave; LeGrow, Ian (March 25, 2009). Sinofsky, Steven (ed.). "Touching Windows 7". MSDN Blogs. Microsoft. Retrieved June 26, 2015.
    31. ^"Deep inside the Windows 7 Public Beta: an in-depth tour". arstechnica.com. 11 January 2009. Retrieved 13 January 2009.
    32. ^"Disable Automatic Docking and Maximizing of Windows". MalekTips.com. Envision Programming. Retrieved 24 November 2013.
    33. ^Pennington, Kenneth (8 January 2009). "Aero Shake Feature – HD Video". w7info.com. Archived from the original on 24 January 2009. Retrieved 9 January 2009.
    34. ^Paddock, Brandon (10 January 1009). "Windows 7 Beta hotkey cheat sheet". Retrieved 18 January 2009.
    35. ^Steinmetz, Oliver (31 May 1009). "Windows 7 Beta Shortcuts Overview". Archived from the original on 13 March 2011. Retrieved 31 May 2009.
    36. ^Mukherjee, Abhijeet. "15 Killer Windows 7 Keyboard Shortcuts That Might Surprise You". Guiding Tech. Retrieved 13 October 2012.
    37. ^Microsoft. "ChooseFont() Win32 Common Dialog". MSDN. Retrieved June 15, 2015.
    38. ^ abZheng, Long (October 30, 2008). "Improvements to fonts in Windows 7". istartedsomething. Retrieved June 15, 2015.
    39. ^Microsoft. "New Fonts in Windows 7". Typography. Retrieved June 15, 2015.
    40. ^Rivera, Rafael (October 29, 2008). "Users, say hello to Gabriola. Gabriola, say hello to your users". Within Windows. Retrieved June 15, 2015.
    41. ^Zheng, Long (July 27, 2009). "Native live font previews in Windows 7". istartedsomething. Retrieved June 15, 2015.
    42. ^Microsoft. "Font Dialog Box". MSDN. Retrieved June 15, 2015.
    43. ^Zheng, Long (August 18, 2012). "Microsoft backports Windows 8 emoji for Segoe UI Symbol to Windows 7". istartedsomething. Archived from the original on October 19, 2012. Retrieved June 15, 2015.
    44. ^Mackey, Kurt (October 31, 2008). "Ars@PDC: The new "Device Stage" in Windows 7". Ars Technica. Condé Nast. Retrieved 12 April 2009.
    45. ^"Device Experience for Printers, Scanners, and Multifunction Printers". MSDN. Microsoft. Retrieved 12 April 2009.
    46. ^Flores, Chris (May 27, 2008). "Microsoft demonstrates Multi-touch". Windows Vista Team Blog. Microsoft. Archived from the original on May 29, 2008. Retrieved June 26, 2015.
    47. ^Familiar, Bob (August 31, 2009). "Windows 7 – Sexy, Sensitive and Heading Your Way". MSDN Blogs. Microsoft. Retrieved June 26, 2015.
    48. ^ abPolivy, Dan. "Windows 7: The Sensor and Location Platform: Building Context-Aware Applications"(PPTX). Professional Developers Conference. Microsoft
    Источник: [https://torrent-igruha.org/3551-portal.html]
    NBC, CBS, FOX iZotope, Cakewalk, Intel, Sony, Konami & Interplay.

    Zacchino

    "You won't open the user manual once because it just makes sense, which is why it truly deserves to be called The Creative DAW."

    Zacchino
    Producer and Composer

    References
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      KEYS (DE) - 09/2019

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      SoundOnSound (UK) - 08/2019

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      Features new to Windows 7

      Overview of the features newly introduced in the Microsoft Windows 7 operating system

      Some of the new features included in Windows 7 are advancements in touch, speech[1] and handwriting recognition, support for virtual hard disks, support for additional file formats, improved performance on multi-core processors,[2] improved boot performance, and kernel improvements.

      Shell and user interface[edit]

      Windows 7 retains the Windows Aerographical user interface and visual style introduced in its predecessor, Windows Vista, but many areas have seen enhancements. Unlike Windows Vista, window borders and the taskbar do not turn opaque when a window is maximized while Windows Aero is active; instead, they remain translucent.

      Desktop[edit]

      The Desktop Slideshow feature in Windows 7.

      Themes[edit]

      Support for themes has been extended in Windows 7.[3] In addition to providing options to customize colors of window chrome and other aspects of the interface including the desktop background, icons, mouse cursors, and sound schemes, the operating system also includes a native desktop slideshow feature. A new theme pack extension has been introduced, , which is essentially a collection of cabinet files that consist of theme resources including background images, color preferences, desktop icons, mouse cursors, and sound schemes.[4] The new theme extension simplifies sharing of themes and can also display desktop wallpapers via RSS feeds provided by the Windows RSS Platform.[4] Microsoft provides additional themes for free through its website.[3]

      The default theme in Windows 7 consists of a single desktop wallpaper named "Harmony" and the default desktop icons, mouse cursors, and sound scheme introduced in Windows Vista; however, none of the desktop backgrounds included with Windows Vista are present in Windows 7. New themes include Architecture, Characters, Landscapes, Nature, and Scenes, and an additional country-specific theme that is determined based on the defined locale when the operating system is installed; although only the theme for a user's home country is displayed within the user interface, the files for all of these other country-specific themes are included in the operating system.[5] All themes included in Windows 7—excluding the default theme—include six wallpaper images.[3] A number of new sound schemes (each associated with an included theme) have also been introduced: Afternoon, Calligraphy, Characters, Cityscape, Delta, Festival, Garden, Heritage, Landscape, Quirky, Raga, Savana, and Sonata.[6][7] Themes may introduce their own custom sounds, which can be used with others themes as well.[8]

      Desktop Slideshow[edit]

      Windows 7 introduces a desktop slideshow feature that periodically changes the desktop wallpaper based on a user-defined interval; the change is accompanied by a smooth fade transition with a duration that can be customized via the Windows Registry.[9] The desktop slideshow feature supports local images and images obtained via RSS.[10][11]

      Gadgets[edit]

      With Windows Vista, Microsoft introduced gadgets to display information such as image slideshows and RSS feeds on the user's desktop; the gadgets could optionally be displayed on a sidebar docked to a side of the screen.[13] In Windows 7, the sidebar has been removed, but gadgets can still be placed on the desktop.[13] Gadgets can be brought to the foreground on top of active applications by pressing +.[13] Several new features for gadgets are introduced, including new desktop context menu options to access gadgets and hide all active gadgets; high DPI support; and a feature that can automatically rearrange a gadget based on the position of other gadgets.[13][14] Additional new features include cached gadget content; optimizations for touch-based devices; and a gadget for Windows Media Center.[13]

      Gadgets are more closely integrated with Windows Explorer, but the gadgets themselves continue to operate in a single process, unlike in Windows Vista where gadgets could operate in multiple processes. Active gadgets can also be hidden via a new desktop menu option; Microsoft has stated that this option can result in power-saving benefits.[14]

      Branding and customization[edit]

      For original equipment manufacturers and enterprises, Windows 7 natively supports the ability to customize the wallpaper that is displayed during user login. Because the settings to change the wallpaper are available via the Windows Registry, users can also customize this wallpaper.[15] Options to customize the appearance of interface lighting and shadows are also available.[16]

      Windows Explorer[edit]

      Libraries[edit]

      Windows Explorer in Windows 7 supports file libraries that aggregate content from various locations – including shared folders on networked systems if the shared folder has been indexed by the host system – and present them in a unified view. The libraries hide the actual location the file is stored in. Searching in a library automatically federates the query to the remote systems, in addition to searching on the local system, so that files on the remote systems are also searched. Unlike search folders, Libraries are backed by a physical location which allows files to be saved in the Libraries. Such files are transparently saved in the backing physical folder. The default save location for a library may be configured by the user, as can the default view layout for each library. Libraries are generally stored in the Libraries special folder, which allows them to be displayed on the navigation pane.

      By default, a new user account in Windows 7 contains four libraries for different file types: Documents, Music, Pictures, and Videos. They are configured to include the user's profile folders for these respective file types, as well as the computer's corresponding Public folders. The Public folder also contains a hidden Recorded TV library that appears in the Windows Explorer sidepane when TV is set up in Media Center for the first time.

      In addition to aggregating multiple storage locations, Libraries enable Arrangement Views and Search Filter Suggestions. Arrangement Views allow you to pivot your view of the library's contents based on metadata. For example, selecting the "By Month" view in the Pictures library will display photos in stacks, where each stack represents a month of photos based on the date they were taken. In the Music library, the "By Artist" view will display stacks of albums from the artists in your collection, and browsing into an artist stack will then display the relevant albums.

      Search Filter Suggestions are a new feature of the Windows 7 Explorer's search box. When the user clicks in the search box, a menu shows up below it showing recent searches as well as suggested Advanced Query Syntax filters that the user can type. When one is selected (or typed in manually), the menu will update to show the possible values to filter by for that property, and this list is based on the current location and other parts of the query already typed. For example, selecting the "tags" filter or typing "tags:" into the search box will display the list of possible tag values which will return search results.

      Arrangement Views and Search Filter Suggestions are database-backed features which require that all locations in the Library be indexed by the Windows Search service. Local disk locations must be indexed by the local indexer, and Windows Explorer will automatically add locations to the indexing scope when they are included in a library. Remote locations can be indexed by the indexer on another Windows 7 machine, on a Windows machine running Windows Search 4 (such as Windows Vista or Windows Home Server), or on another device that implements the MS-WSP remote query protocol.[17]

      Federated search[edit]

      Windows Explorer also supports federating search to external data sources, such as custom databases or web services, that are exposed over the web and described via an OpenSearch definition. The federated location description (called a Search Connector) is provided as an file. Once installed, the data source becomes queryable directly from Windows Explorer. Windows Explorer features, such as previews and thumbnails, work with the results of a federated search as well.

      Miscellaneous shell enhancements[edit]

      Windows Explorer has received numerous minor enhancements that improve its overall functionality. The Explorer's search box and the address bar can be resized. Folders such as those on the desktop or user profile folders can be hidden in the navigation pane to reduce clutter. A new Content view is added, which shows thumbnails and metadata together. A new button to toggle the Preview Pane has been added to the toolbar. The button to create a new folder has been moved from the Organize menu and onto the toolbar. List view provides more space between items than in Windows Vista. Finally, storage space consumption bars that were only present for hard disks in Windows Vista are now shown for removable storage devices.

      Other areas of the shell have also received similar fine-tunings: Progress bars and overlay icons may now appear on an application's button on the taskbar to better alert the user of the status of the application or the work in progress. File types for which property handlers or iFilters are installed are re-indexed by default. Previously, adding submenus to shell context menus or customizing the context menu's behavior for a certain folder was only possible by installing a form of plug-in known as shell extensions. In Windows 7 however, computer-savvy users can do so by editing Windows Registry and/or desktop.ini files.[18][19] Additionally, a new shell API was introduced designed to simplify the writing of context menushell extensions by software developers.[20][21]

      Windows 7 includes native support for burning ISO files. The functionality is available when a user selects the Burn disc image option within the context menu of an ISO file. Support for disc image verification is also included. In previous versions of Windows, users were required to install-third-party software to burn ISO images.[22]

      [edit]

      The start orb now has a fade-in highlight effect when the user hovers the mouse cursor over it. The Start Menu's right column is now the Aero glass color. In Windows Vista, it was always black.

      The search results pane in Windows 7, demonstrating a search for the word "wireless".

      Windows 7's Start menu retains the two-column layout of its predecessors, with several functional changes:

      The Start Search field, introduced in Windows Vista, has been extended to support searching for keywords of Control Panel items. For example, clicking the Start button then typing "wireless" will show Control Panel options related to configuring and connecting to wireless network, adding Bluetooth devices, and troubleshooting. Group Policy settings for Windows Explorer provide the ability for administrators of an Active Directory domain, or an expert user to add up to five Internet web sites and five additional "search connectors" to the Search Results view in the Start menu. The links, which appear at the bottom of the pane, allow the search to be executed again on the selected web site or search connector. Microsoft suggests that network administrators could use this feature to enable searching of corporate Intranets or an internal SharePoint server.[23]

      Taskbar[edit]

      The Windows Taskbar has seen its most significant revision since its introduction in Windows 95 and combines the previous Quick Launch functionality with open application window icons. The taskbar is now rendered as an Aero glass element whose color can be changed via the Personalization Control Panel. It is 10 pixels taller than in Windows Vista to accommodate touch screen input and a new larger default icon size (although a smaller taskbar size is available), as well as maintain proportion to newer high resolution monitor modes.[24] Running applications are denoted by a border frame around the icon. Within this border, a color effect (dependent on the predominant color of the icon) that follows the mouse cursor also indicates the opened status of the application. The glass taskbar is more translucent than in Windows Vista. Taskbar buttons show icons by default, not application titles, unless they are set to 'not combine', or 'combine when taskbar is full.' In this case, only icons are shown when the application is not running. Programs running or pinned on the taskbar can be rearranged. Items in the notification area can also be rearranged.

      The default taskbar of Windows 7.

      Pinned applications[edit]

      The Quick Launch toolbar has been removed from the default configuration, but may be easily added.[25] The Windows 7 taskbar is more application-oriented than window-oriented, and therefore doesn't show window titles (these are shown when an application icon is clicked or hovered over). Applications can now be pinned to the taskbar allowing the user instant access to the applications they commonly use. There are a few ways to pin applications to the taskbar. Icons can be dragged and dropped onto the taskbar, or the application's icon can be right-clicked to pin it to the taskbar.

      The Windows 7 taskbar shows a preview of the window.

      Thumbnail previews[edit]

      Thumbnail previews which were introduced in Windows Vista have been expanded to not only preview the windows opened by the application in a small-sized thumbnail view, but to also interact with them. The user can close any window opened by clicking the X on the corresponding thumbnail preview. The name of the window is also shown in the thumbnail preview. A "peek" at the window is obtained by hovering over the thumbnail preview. Peeking brings up only the window of the thumbnail preview over which the mouse cursor hovers, and turns any other windows on the desktop transparent. This also works for tabs in Internet Explorer: individual tabs may be peeked at in the thumbnail previews. Thumbnail previews integrate Thumbnail Toolbars[26] which can control the application from the thumbnail previews themselves. For example, if Windows Media Player is opened and the mouse cursor is hovering on the application icon, the thumbnail preview will allow the user the ability to Play, Stop, and Play Next/Previous track without having to switch to the Windows Media Player window.

      Jump lists[edit]

      Jump lists are menu options available by right-clicking a taskbar icon or holding the left mouse button and sliding towards the center of the desktop on an icon. Each application has a jump list corresponding to its features, Microsoft Word's displaying recently opened documents; Windows Media Player's recent tracks and playlists; frequently opened directories in Windows Explorer; Internet Explorer's recent browsing history and options for opening new tabs or starting InPrivate Browsing; Windows Live Messenger's common tasks such as instant messaging, signing off, and changing online status. Third-party software can add custom actions through a dedicated API. Up to 10 menu items may appear on a list, partially customizable by user. Frequently used files and folders can be pinned by the user as to not get usurped from the list if others are opened more frequently.[27][28]

      The redesigned notification area with balloon notification showing Action Centermessages
      Action Center displaying notification of security threats

      Task progress[edit]

      Progress bar in taskbar's tasks allows users to know the progress of a task without switching to the pending window.[29] Task progress is used in Windows Explorer, Internet Explorer and third-party software.

      A testing program using Task progress

      Notification area[edit]

      The notification area has been redesigned; the standard Volume, Network, Power and Action Center status icons are present, but no other application icons are shown unless the user has chosen them to be shown. A new "Notification Area Icons" control panel has been added which replaces the "Customize Notification Icons" dialog box in the "Taskbar and Start Menu Properties" window first introduced in Windows XP. In addition to being able to configure whether the application icons are shown, the ability to hide each application's notification balloons has been added. The user can then view the notifications at a later time.

      A triangle to the left of the visible notification icons displays the hidden notification icons. Unlike Windows Vista and Windows XP, the hidden icons are displayed in a window above the taskbar, instead of on the taskbar. Icons can be dragged between this window and the notification area.

      Windows 7 desktop displayed through Peek.

      Aero Peek[edit]

      In previous versions of Windows, the taskbar ended with the notification area on the right-hand side. Windows 7, however, introduces a show desktop button on the far right side of the taskbar which can initiate an Aero Peek feature that makes all open windows translucent when hovered over by a mouse cursor. Clicking this button shows the desktop, and clicking it again brings all windows to focus. The new button replaces the show desktop shortcut located in the Quick Launch toolbar in previous versions of Windows.[30]

      On touch-based devices, Aero Peek can be initiated by pressing and holding the show desktop button; touching the button itself shows the desktop. The button also increases in width to accommodate being pressed by a finger.[31]

      Window management mouse gestures[edit]

      Aero Snap[edit]

      Windows can be dragged to the top of the screen to maximize them and dragged away to restore them. Dragging a window to the left or right of the screen makes it take up half the screen, allowing the user to tile two windows next to each other. Also, resizing the window to the bottom of the screen or its top will extend the window to full height but retain its width.[32] These features can be disabled via the Ease of Access Center if users do not wish the windows to automatically resize.[33]

      Aero Shake[edit]

      Aero Shake allows users to clear up any clutter on their screen by shaking (dragging back and forth) a window of their choice with the mouse. All other windows will minimize, while the window the user shook stays active on the screen.[34] When the window is shaken again, all previously minimized windows are restored, similar to desktop preview.

      Keyboard shortcuts[edit]

      A variety of new keyboard shortcuts have been introduced.[35][36][37]

      Global keyboard shortcuts:

      Taskbar:

      Font management[edit]

      The user interface for font management has been overhauled in Windows 7. As with Windows Vista, the collection of installed fonts is displayed in a Windows Explorer window, but fonts that originate from the same font family appear as icons that are represented as stacks that display font previews within the interface. Windows 7 also introduces the option to hide installed fonts; certain fonts are automatically removed from view based on a user's regional settings.[38] An option to manually hide installed fonts is also available. Hidden fonts remain installed but are not enumerated when an application asks for a list of available fonts, thus reducing the amount of fonts to scroll through within the interface and also reducing memory usage.[39] Windows 7 includes over 40 new fonts,[40] including a new "Gabriola" font.[39][41]

      The dialog box for fonts in Windows 7 has also been updated to display font previews within the interface, which allows users to preview fonts before selecting them. Previous versions of windows only displayed the name of the font.[42][43]

      The ClearType Text Tuner which was previously available as a Microsoft Powertoy for earlier Windows versions has been integrated into, and updated for Windows 7.

      Microsoft would later backport Windows 8Emoji features to Windows 7.[44]

      Devices[edit]

      There are two major new user interface components for device management in Windows 7, "Devices and Printers" and "Device Stage". Both of these are integrated with Windows Explorer, and together provide a simplified view of what devices are connected to the computer, and what capabilities they support.

      Devices and Printers[edit]

      The new Devices and Printers Control Panel. Custom icons can be downloaded via the Internet.

      Devices and Printers is a new Control Panel interface that is directly accessible from the Start menu. Unlike the Device Manager Control Panel applet, which is still present, the icons shown on the Devices and Printers screen are limited to components of the system that a non-expert user will recognize as plug-in devices. For example, an external monitor connected to the system will be displayed as a device, but the internal monitor on a laptop will not. Device-specific features are available through the context menu for each device; an external monitor's context menu, for example, provides a link to the "Display Settings" control panel.

      This new Control Panel applet also replaces the "Printers" window in prior versions of Windows; common printer operations such as setting the default printer, installing or removing printers, and configuring properties such as paper size are done through this control panel.

      Windows 7 and Server 2008 R2 introduce print driver isolation, which improves the reliability of the print spooler by running printer drivers in a separate process to the spooler service. If a third party print driver fails while isolated, it does not impact other drivers or the print spooler service.

      Device Stage[edit]

      A Device Stage window showing available options for a MicrosoftWireless Comfort Keyboard4000.

      Device Stage provides a centralized location for an externally connected multi-function device to present its functionality to the user. When a device such as a portable music player is connected to the system, the device appears as an icon on the task bar, as well as in Windows Explorer.

      Windows 7 ships with high-resolution images of a number of popular devices, and is capable of connecting to the Internet to download images of devices it doesn't recognize. Opening the icon presents a window that displays actions relevant to that device. Screenshots of the technology presented by Microsoft suggest that a mobile phone could offer options for two-way synchronization, configuring ring-tones, copying pictures and videos, managing the device in Windows Media Player, and using Windows Explorer to navigate through the device.[45] Other device status information such as free memory and battery life can also be shown. The actual per-device functionality is defined via XML files that are downloaded when the device is first connected to the computer, or are provided by the manufacturer on an installation disc.[46][permanent dead link]

      Mobility enhancements[edit]

      Multi-touch support[edit]

      Hilton Locke, who worked on the Tablet PC team at Microsoft, reported on December 11, 2007 that Windows 7 will have new touch features on devices supporting multi-touch. An overview and demonstration of the multi-touch capabilities, including a virtual piano program, a mapping and directions program and a touch-aware version of Microsoft Paint, was given at the All Things Digital Conference on May 27, 2008; a video of the multi-touch capabilities was made available on the web later the same day.[47]

      Sensors[edit]

      Windows 7 introduces native support for sensors, including accelerometer sensors, ambient light sensors, and location-based sensors;[48] the operating system also provides a unified driver model for sensor devices.[49] A notable use of this technology in Windows 7 is the operating system's adaptive display brightness feature, which automatically adjusts the brightness of a compatible computer's display based on environmental light conditions and factors.[50] Gadgets developed for Windows 7 can also display location-based information.[51] Applications for certain sensor capabilities can be developed without the requisite hardware.[52]

      Because data acquired by some sensors can be considered personally identifiable information, all sensors are disabled by default in Windows 7, and an account in Windows 7 requires administrative permissions to enable a sensor. Sensors also require user consent to share location data.[49]

      Power management[edit]

      Battery notification messages[edit]

      Unlike previous versions of Windows, Windows 7 is able to report when a laptop battery is in need of a replacement. The operating system works with design capabilities present in modern laptop batteries to report this information.[53]

      Hibernation improvements[edit]

      The powercfgcommand enables the customization of the hibernation file size. By default, Windows 7 automatically sets the size of the hibernation file to 75% of a computer's total physical memory. The operating system also compresses the contents of memory during the hibernate process to minimize the possibility that the contents exceeds the default size of the hibernation file.[54]

      Power analysis and reporting[edit]

      Windows 7 introduces a new /Energy parameter for the powercfg command, which generates an HTML report of a computer's energy efficiency and displays information related to devices or settings.[55]

      USB suspension[edit]

      Windows 7 can individually suspend USB hubs and supports selective suspend for all in-box USB class drivers.[56]

      Graphics[edit]

      DirectX[edit]

      Direct3D 11, Direct2D, DirectWrite, DXGI 1.1, WARP and several other components are currently available for Windows Vista SP2 and Windows Server 2008 SP2 by installing the Platform Update for Windows Vista.[59]

      Desktop Window Manager[edit]

      First introduced in Windows Vista, the Desktop Window Manager (DWM) in Windows 7 has been updated to use version 10.1 of Direct3D API, and its performance has been improved significantly.[60]

      The Desktop Window Manager still requires at least a Direct3D 9-capable video card (supported with new [61] device type introduced with the Direct3D 11 runtime).

      With a video driver conforming to Windows Display Driver Model v1.1, DXGI kernel in Windows 7 provides 2D hardware acceleration to APIs such as GDI, Direct2D and DirectWrite (though GDI+ was not updated to use this functionality). This allows DWM to use significantly lower amounts of system memory, which do not grow regardless of how many windows are opened, like it was in Windows Vista.[62] Systems equipped with a WDDM 1.0 video card will operate in the same fashion as in Windows Vista, using software-only rendering.

      The Desktop Window Manager in Windows 7 also adds support for systems using multiple heterogeneous graphics cards from different vendors.[63]

      Other changes[edit]

      Support for color depths of 30 and 48 bits is included, along with the wide color gamut scRGB (which for HDMI 1.3 can be converted and output as xvYCC). The video modes supported in Windows 7 are 16-bit sRGB, 24-bit sRGB, 30-bit sRGB, 30-bit with extended color gamut sRGB, and 48-bit scRGB.[64][65]

      Each user of Windows 7 and Server 2008 R2 has individual DPI settings, rather than the machine having a single setting as in previous versions of Windows. DPI settings can be changed by logging on and off, without needing to restart.[66]

      File system[edit]

      Solid state drives[edit]

      Over time, several technologies have been incorporated into subsequent versions of Windows to improve the performance of the operating system on traditional hard disk drives (HDD) with rotating platters. Since Solid state drives (SSD) differ from mechanical HDDs in some key areas (no moving parts, write amplification, limited number of erase cycles allowed for reliable operation), it is beneficial to disable certain optimizations and add others, specifically for SSDs.

      Windows 7 incorporates many engineering changes to reduce the frequency of writes and flushes, which benefit SSDs in particular since each write operation wears the flash memory.

      Windows 7 also makes use of the TRIM command. If supported by the SSD (not implemented on early devices), this optimizes when erase cycles are performed, reducing the need to erase blocks before each write and increasing write performance.

      Several tools and techniques that were implemented in the past to reduce the impact of the rotational latency of traditional HDDs, most notably disk defragmentation, SuperFetch, ReadyBoost, and application launch prefetching, involve reorganizing (rewriting) the data on the platters. Since SSDs have no moving platters, this reorganization has no advantages, and may instead shorten the life of the solid state memory. Therefore, these tools are by default disabled on SSDs in Windows 7, except for some early generation SSDs that might still benefit.

      Finally, partitions made with Windows 7's partition-creating tools are created with the SSD's alignment needs in mind, avoiding unwanted systematic write amplification.[67]

      Virtual hard disks[edit]

      The Enterprise and Ultimate editions of Windows 7 incorporate support for the Virtual Hard Disk (VHD) file format. VHD files can be mounted as drives, created, and booted from, in the same way as WIM files.[68] Furthermore, an installed version of Windows 7 can be booted and run from a VHD drive, even on non-virtual hardware, thereby providing a new way to multi boot Windows. Some features such as hibernation and BitLocker are not available when booting from VHD.

      Disk partitioning[edit]

      By default, a computer's disk is partitioned into two partitions: one of limited size for booting, BitLocker and running the Windows Recovery Environment and the second with the operating system and user files.[69]

      Removable media[edit]

      Windows 7 has also seen improvements to the Safely Remove Hardware menu, including the ability to eject just one camera card at the same time (from a single hub) and retain the ports for future use without reboot; and the labels of removable media are now also listed, rather than just the drive letter.[70] Windows Explorer now by default only shows memory card reader ports in My Computer if they contain a card.[70]

      BitLocker to Go[edit]

      BitLocker brings encryption support to removable disks such as USB drives. Such devices can be protected by a passphrase, a recovery key, or be automatically unlocked on a computer.[71]

      Boot performance[edit]

      According to data gathered from the Microsoft Customer Experience Improvement Program (CEIP), 35% of Vista SP1 installations boot up in 30 seconds or less. The more lengthy boot times on the remainder of the machines are mainly due to some services or programs that are loaded but are not required when the system is first started. Microsoft's Mike Fortin, a distinguished engineer on the Windows team, noted in August 2008 that Microsoft has set aside a team to work solely on the issue, and that team aims to "significantly increase the number of systems that experience very good boot times". They "focused very hard on increasing parallelism of driver initialization". Also, Microsoft aims to "dramatically reduce" the number of system services, along with their demands on processors, storage, and memory.[72]

      Multimedia[edit]

      Windows Media Center[edit]

      Main article: Windows Media Center

      Windows Media Center in Windows 7 has retained much of the design and feel of its predecessor, but with a variety of user interface shortcuts and browsing capabilities.[73] Playback of H.264 video both locally and through a Media Center Extender (including the Xbox 360) is supported.

      Some notable enhancements in Windows 7 Media Center include a new mini guide, a new scrub bar, the option to color code the guide by show type, and internet content that is more tightly integrated with regular TV via the guide. All Windows 7 versions now support up to four tuners of each type (QAM, ATSC, CableCARD, NTSC, etc.).

      When browsing the media library, items that don't have album art are shown in a range of foreground and background color combinations instead of using white text on a blue background. When the left or right remote control buttons are held down to browse the library quickly, a two-letter prefix of the current album name is prominently shown as a visual aid. The Picture Library includes new slideshow capabilities, and individual pictures can be rated.

      Also, while browsing a media library, a new column appears at the top named "Shared." This allows users to access shared media libraries on other Media Center PCs from directly within Media Center.

      For television support, the Windows Media Center "TV Pack" released by Microsoft in 2008 is incorporated into Windows Media Center. This includes support for CableCARD and North American (ATSC) clear QAM tuners, as well as creating lists of favorite stations.[74]

      A gadget for Windows Media Center is also included.[13]

      Format support[edit]

      Windows 7 includes AVI, WAV, AAC/ADTS file media sinks to read the respective formats,[75] an MPEG-4 file source to read MP4, M4A, M4V, MP4V MOV and 3GPcontainer formats[76] and an MPEG-4 file sink to output to MP4 format.[77] Windows 7 also includes a media source to read MPEG transport stream/BDAV MPEG-2 transport stream (M2TS, MTS, M2T and AVCHD) files.[citation needed]

      Transcoding (encoding) support is not exposed through any built-in Windows application but codecs are included as Media Foundation Transforms (MFTs).[75] In addition to Windows Media Audio and Windows Media Video encoders and decoders, and ASF file sink and file source introduced in Windows Vista,[75] Windows 7 includes an H.264 encoder with Baseline profile level 3 and Main profile support[78] and an AAC Low Complexity (AAC-LC) profile encoder.[79]

      For playback of various media formats, Windows 7 also introduces an H.264 decoder with Baseline, Main, and High profiles support, up to level 5.1,[80]AAC-LC and HE-AAC v1 (SBR) multichannel, HE-AAC v2 (PS) stereo decoders,[81]MPEG-4 Part 2Simple Profile and Advanced Simple Profile decoders[82] which includes decoding popular codec implementations such as DivX, Xvid and Nero Digital as well as MJPEG[75] and DV[83] MFT decoders for AVI. Windows Media Player 12 uses the built-in Media Foundation codecs to play these formats by default.

      Windows 7 also updates the DirectShow filters introduced in Windows Vista for playback of MPEG-2 and Dolby Digital to decode H.264, AAC, HE-AAC v1 and v2[84] and Dolby Digital Plus[85] (including downmixing to Dolby Digital).

      Security[edit]

      Action Center, formerly Windows Security Center, now encompasses both security and maintenance. It was called Windows Health Center and Windows Solution Center in earlier builds.[citation needed]

      A new user interface for User Account Control has been introduced, which provides the ability to select four different levels of notifications, one of these notification settings, Default, is new to Windows 7.[86] Geo-tracking capabilities are also available in Windows 7. The feature will be disabled by default. When enabled the user will only have limited control as to which applications can track their location.[87]

      The Encrypting File System supports Elliptic-curve cryptographic algorithms (ECC) in Windows 7. For backward compatibility with previous releases of Windows, Windows 7 supports a mixed-mode operation of ECC and RSA algorithms. EFS self-signed certificates, when using ECC, will use 256-bit key by default. EFS can be configured to use 1K/2k/4k/8k/16k-bit keys when using self-signed RSA certificates, or 256/384/512-bit keys when using ECC certificates.

      In Windows Vista, the Protected User-Mode Audio (PUMA) content protection facilities are only available to applications that are running in a Protected Media Path environment. Because only the Media Foundationapplication programming interface could interact with this environment, a media player application had to be designed to use Media Foundation. In Windows 7, this restriction is lifted.[88] PUMA also incorporates stricter enforcement of "Copy Never" bits when using Serial Copy Management System (SCMS) copy protection over an S/PDIF connection, as well as with High-bandwidth Digital Content Protection (HDCP) over HDMI connections.

      Biometrics[edit]

      Windows 7 includes the new Windows Biometric Framework.[89] This framework consists of a set of components that standardizes the use of fingerprint biometric devices. In prior releases of Microsoft Windows, biometric hardware device manufacturers were required to provide a complete stack of software to support their device, including device drivers, software development kits, and support applications. Microsoft noted in a white paper on the Windows Biometric Framework that the proliferation of these proprietary stacks resulted in compatibility issues, compromised the quality and reliability of the system, and made servicing and maintenance more difficult. By incorporating the core biometric functionality into the operating system, Microsoft aims to bring biometric device support on par with other classes of devices.

      A new Control Panel called Biometric Device Control Panel is included which provides an interface for deleting stored biometrics information, troubleshooting, and enabling or disabling the types of logins that are allowed using biometrics. Biometrics configuration can also be configured using Group Policy settings.

      Networking[edit]

      Integrations :

      General :

      11302

      (Released on 21 July, 2021)

      Vulnerability :

      • SD-96823 : CVE-2021-37415 : Authentication bypass vulnerability in few rest API urls reported by David

      11301

      (Released on 12 July, 2021)

      Behavior Changes :

      • SD-65233 : Comments for purchase approval actions is now mandated by default.

      Enhancements :

      • SDF-95511 : In accordance with ISO standards, the date format is updated in the application.
      • SDF-84776 : You can now include attachments when creating a JIRA ticket from ServiceDesk Plus, 3six5 Public Pictures v1.0 crack serial keygen. To learn more, click here.
      • SDF-89420 : ServiceDesk Plus server details will be preconfigured in the application's Android app if installed via MDM.
      • SDF-93521, SDF-95391 : Admins can now customize the default image preview resolution for inline images across the application. This configuration is based on the GlobalConfig table entry :

        category="rta"

        parameter ="defaultImageOption"

        paramvalue = "bestfit" or "original" or "smallfit" or "fitTiWidth"

      Issues Fixed :

      Dashboard :

      • SD-95874 : Unable to apply support group filters to dashboards in ServiceDesk Plus build 11205 or later.

      Requests :

      • SD-95081 : Requester is unable to close a resolved request if the dependent requests are not in the requester's permitted scope.
      • SD-94896 : On editing a request using the Actions menu in the list view, the acknowledgement message is not closing automatically.
      • SD-95265 : Files attached to conversations are not accessible to non-login approvers from the request approval page.
      • SD-95397 : Service requests created from an incident request are not getting linked to the incident request automatically as expected.

      Changes :

      • SD-95388 : Breakage in Field And Form Rules configured to remove/add options in Change requests.
      • SD-95662 : Approval Section for Changes will be hidden if no approvals are configured in the associated workflow.
      • SD-95660 : Unable to expand the approval level and view the disabled approvals.

      Assets :

      • SD-95368 : Unable to import assets via CSV files in the Professional edition.
      • SD-96254 : The application header keeps loading for a long time if Desktop Central server is not reachable.
      • SD-95200 :Disk space(GB) field value is not displayed in asset list view in 11200 build and above.
      • SD-95500 : Unable to search assets using state in global search.
      • SD-94900 : Unable to sort assets and workstations alphabetically using User, Department, or Site column in list view.
      • SD-95556 : In the Professional edition, if the CMDB module is not enabled or the associated license does not support CMDB for the portal, CI details in the asset relationship popup in the details page throws an error.
      • SD-95346 : The value of is loaned field is inconsistent in Workstation list view and detail view page.
      • SD-94919 : On updating an asset's product type as Consumables, the associated barcode entry is retained as an orphan entry in the barcode table.

      Purchase :

      • SD-66337 : In Purchase Order notifications sent to owner/vendor, non-english characters in the html attachments are garbled.
      • SD-76280 : Purchase order cancellation email is not notified.
      • SD-78753 : Associated PR status and Due Date are not displayed in PO under the Requests tab.

      Admin :

      • SD-95426 : The change role names are updated incorrectly while editing Change Roles in non-English setups.
      • SD-79948 : Incorrect info message is displayed if the Name field is left blank while creating a new service category.
      • SD-95390 : No success message is shown to users when saving a rule under the Field and Form Rules section in change templates.
      • SD-94928 : Error while importing users in ESM setups if more than 100 departments or sites are configured as criteria in an instance
      • SD-95492 : The value of the Date additional field is not updated correctly during the scheduled AD import.
      • SD-95997 : Users are unable to login to ServiceDesk Plus iOS app if two-factor authentication is enabled.

      Reports

      • SD-96441 : After migrating to version 11206, Analytics Plus integration fails in setups configured with certain special characters in currency.
      • SD-96096 : SDAdmins cannot access Reports in setups configured with hidden CI types.
      • SD-96049 : Technicians are unable to generate tabular reports under Surveys if they are associated with a role where Allow technician to view permission is configured as All in group & Assigned to 3six5 Public Pictures v1.0 crack serial keygen or Assigned to Technician.
      • SD-93630 : Query reports are handled to generate reports even if old table schema (ChangeResolution table) is used in queries.

      General :

      • SD-96255 : The 32-bit download URL is provided for 64 bit computers while prompting users to install DC in ServiceDesk Plus.
      • SD-88708 : Restore failure due to unique constraint violation of SB_Applications table in PostgreSQL-based builds.

      Mobile App :

      11300

      (Released on 28 June, 2021)

      Behavior changes :

      • SD-96062 : Changes due to Enhancements in Request Business Rule
        • For sites configured with Copy default settings option, the business rules associated with the default site will be copied to the new site only when the site is created (or) the settings is updated from Refer Default/Custom Settings to Copy default. Changes on business rules associated to the default site will not reflect in the copy site.
        • SDSiteAdmin cannot view or configure incident business rules.
        • In business rules with custom action to update the request template, all fields except the fields which the requester can set will be updated. The existing values will be retained for fields that the requester can set.
        • In business rules with custom actions to update the request status, the new status will be updated even if the Override field values with Business Rule values option is disabled.
        • For custom scripts configured with $COMPLETE_V3_JSON_FILE as an argument in ADD operation, only the user given fields and fields filled by system 3six5 Public Pictures v1.0 crack serial keygen be provided as input to json file.
        • In business rules, 3six5 Public Pictures v1.0 crack serial keygen, custom actions to trigger notifications is no more supported. However, existing rules with custom actions to trigger notifications are retained where you cannot modify the notification details except To and cc fields.
        • When updating the request status to a completed status via business rules, time calculations such as Resolved Time, Completed Time, and Time Spent for 3six5 Public Pictures v1.0 crack serial keygen status update will be calculated all at once.
        • In request API, configuring repeated options for a multi-select additional field will throw an error.
        • Splitting requests with conversations added by an inactive user/user without permissions to access the request will throw an error.
        • When a request resolution is 3six5 Public Pictures v1.0 crack serial keygen from the associated problem's resolution via problem closure rules, automation actions such as Business Rules, Custom Triggers, Request Life Cycle transitions, etc., will be applied separately.
        • In custom triggers, you can now update any field using Custom Scripts, including fields that you cannot access.
        • Post migration, newly created business rules with 'is not', 'not contains' in criteria will also apply to request fields with 'None' as the value. For existing rules with similar criteria, a sub-criteria to exclude fields with 'None' will be added to the criteria.
        • While creating users in AD via ADMP integration, the V3 API Field Name generated for default/additional fields is required for mapping the field values in the admp.xml file. For mapping additional fields, the following format must be followed: ${{udf_fields.[API-Field-Name]}}. For example, an additional field with API Field Name as udf_sline_001 must be mapped as ${{udf_fields.udf_sline_001}}
        • While mapping user fields in JIRA integration, the default and additional fields 3six5 Public Pictures v1.0 crack serial keygen now mapped via V3 API Field Name in jira.xml file.
      • SD-96063 : Changes due to DC Bundle
        • AE agents used for scanning Windows machines have been removed and the new DesktopCentral agents have to be used.
        • Support for WMI scan for Windows machines and SSH/telnet scan for Linux and Mac machines have been removed. Linux and Mac machines also have to be scanned using the new DesktopCentral agents.
        • The scripts used for scanning have been moved out of the build.
        • Support for "MAC Address identification during scan" under scan settings has been removed.
        • Option to choose machines for remote control prompt is removed. Alternatively, 3six5 Public Pictures v1.0 crack serial keygen, enabling/disabling remote control prompt for all machines can be performed under Admin --> Agent configurations.
        • As agents and scan mechanism have changed, configurations "WMI Timeout" and "Automatic Delta Scan" under scan settings and configuring TCP protocols and ciphers have been removed.
      • SD-96064 : Changes due to Asset Auto Site Association feature
        • Option to choose site during network scan have been removed.

      Enhancements :

      • SDF-96031 : DC Bundle
        • ServiceDesk Plus now uses Desktop Central Agents for Asset Scan. The ServiceDesk Plus' agents for scanning and the remote control tool will now be replaced with the Desktop Central'. To learn more, Click here.
      • SDF-83850 : Zia Category and Template prediction
        • Zia can be trained to predict the relevant category and template while creating a request.

        • The predicted category will be suggested while creating a request through webforms. In other modes, Zia will apply the category automatically.
        • Templates will be suggested by Zia only for requests created or being created using the default template.
      • SDF-89615 : Request Business Rule
        • Business Rules and Custom triggers for requests are now enhanced with a new look for better usability. Categorize, execute, and configure cascade execution on Business Rules and Custom triggers for requests based on rule groups.
        • Rich Text Format and Multimedia attachments are now supported in the description box for Request Life Cycle notifications. Also, 3six5 Public Pictures v1.0 crack serial keygen, you can configure field update actions for 'during' event and turn on cascade execution for rules within a transition.
      • SDF-95978 : SDP Outlook Add-In
        • ServiceDesk Plus is now available as an add-on in Microsoft Outlook. Using this add-on, you can raise requests and track their progress in ServiceDesk Plus from within the Outlook mailbox. Technicians can perform actions such as edit and pickup/assign requests.
      • SDF-95983 : Encryption support for user additional field
        • Encrypt user additional fields (single/multi line and pick list) with sensitive information.
        • To learn more, Click here.

      • SDF-81208 : Project custom trigger and Project Custom Function
        • User can now configure custom triggers for Projects to automatically trigger actions on a project using a script file or a custom function.
        • Project custom functions can be executed via project custom triggers to access any data from ServiceDesk Plus and schedule periodic customized actions.
      • SDF-72138 : Task custom trigger and Task Custom Function
        • User can now configure custom triggers for tasks to automatically trigger actions on a task using a script file or a custom function.
        • Task custom functions can be executed via task custom triggers to access any data from ServiceDesk Plus and schedule Tag: mixcraft 8 pro download customized actions.
      • SDF-89359 : Microsoft Teams Enhancements
        • Raise requests and execute approval actions in ServiceDesk Plus from within Microsoft Teams.
        • In the chat window of Microsoft Teams, click a command in the help card to execute the corresponding action.
      • SDF-70192 : Reusable Resource sections and Questions
        • The resource questions and resource sections can be reused in multiple service templates and managed globally from Admin >> Service Catalog.

          To learn more, refer to the links below :

        • Resource Questions
        • Resource Sections
      • SDF- 95976 : Header Revamp and Layout Personalization
        • Revamped UI for header quick links, global search, user profile panel, ESM portal page, and ESM instance page.
        • You can now change the orientation of the header pane as topbar, sidebar, or sidebar lite. To learn more, Click here
      • SDF-91268 : User Management Enhancements
        • You can now include or exclude specific users when importing users from the ESM Directory to non-IT help desk instances.
        • Added support for removing users from the non-IT help desk instances.
        • To learn more, Click here.

      • SDF-68939 : Project Import Enhancement
        • The Import From button is added as a drop-down in the Projects 3six5 Public Pictures v1.0 crack serial keygen View page.

        • You can now import project additional fields via MPP import.
        • You can also import projects, milestones, and tasks via XLS, XLSX, and CSV files.
        • To learn more, Click here.

      • SDF-95979 : Change roles Enhancements and closure rules
        • Change roles can now be associated with :

        • Technicians based on the change request's site/group
        • Support Groups
        • The mandatory fields in Change Closure Rules are updated for Planning and Review stages.

          To learn more, Click here.

      • SDF-22422, SDF-43984, SDF-29290, SDF-56484, SDF-91670 : Report Enhancements
        • Added support for sorting columns by ascending or descending order in custom tabular reports.
        • Users will be notified via email with an appropriate message instead of 3six5 Public Pictures v1.0 crack serial keygen empty report attachment when data is not available for scheduled reports.
        • Users with SDAdmin role will now have permission to all custom reports, query reports, and schedule reports created by other 3six5 Public Pictures v1.0 crack serial keygen Scheduled Report list view page with options to filter, edit, and delete schedules based on roles.
      • SDF-88993, SDF-89609 : Checklist Enhancement
        • Associate checklists to an existing request from the request details page. The associated checklists will be listed in the right panel of the request details page.
        • Incident Template list view now displays an icon to denote templates associated with checklists.
      • SDF-38697, 3six5 Public Pictures v1.0 crack serial keygen, SDF-67029 : Software reconcile
        • In assets, 3six5 Public Pictures v1.0 crack serial keygen, you can now reconcile two software from the scanned software list view, retaining the details of the latest added software.
        • To learn more, Click here.

      • SDF-84954 : 3six5 Public Pictures v1.0 crack serial keygen Object in Request Update Notification
        • Email notifications sent when a request is updated can be configured to contain the updated details by including the $UpdatedProperties message variable.

        • If the notifications are sent to a requester/technician, the updated details are displayed in the user's personalized language and time format.
        • If the notifications are sent to group, the updated details are displayed only in English language
        • When the description or resolution of a request is updated, the users will notified that the fields are updated. However, the updated details will not be included in the email notification.
      • SDF-90184 : Custom Schedule - Deluge support
        • Administrators can configure Custom Schedules Functions using Deluge, Zoho's built-in scripting language, to manipulate data in ServiceDesk Plus and external applications. Click here to learn more.
        • IThe custom schedules functions can be executed via Custom Schedules to access any data from ServiceDesk Plus and schedule 3six5 Public Pictures v1.0 crack serial keygen customized actions such as sending notifications, reopening requests or updating asset details. To learn more, Click here.
      • SD-95980 : Auth token support for third party
        • Administrators can generate Integration Keys, a token based authentication for performing secure REST API calls while configuring integrations with external applications.
      • SDF-83786 : Automatic Site Association for Assets based on IP Address
        • You can now automate the association of IT assets to sites based on their IP addresses. To do this, create a configuration under Admin >> Discovery >> Scan Settings >> Auto Site Allocation.
        • To learn more, Click here.

      • SDF-78625 : Move blocking email to different folder
        • You can now move error emails that stop mail fetching schedule to a separate folder and continue processing the next email. Configure this option under Admin >> Mail Server Settings.
      • SDF-72084 : SDP Survey in A-Plus
        • Advanced analytics integration for ServiceDesk Plus now supports Survey data. Users can now create reports and dashboards in Zoho Analytics/ManageEngine Analytics Plus using the survey data from ServiceDesk Plus.
      • SDF-85914 : Asset Notification Enhancements
        • Added support for new content variables for basic asset-related information.
        • Added new variables that display data in a customizable tabular format namely $Loaned Assets, $Loan Expired Assets, $Expired Assets, $Assigned Assets.
        • Added Notify Before and Frequency fields for notifications involving asset expiry, warranty expiry, and loan period expiry.
        • To learn more, 3six5 Public Pictures v1.0 crack serial keygen, Click here.

      • SDF-68402 : Asset Categorization Enhancements
        • All workstations will now be classified into Desktop, Laptop, 3six5 Public Pictures v1.0 crack serial keygen, Tablet, and Others computer groups.
        • Workstations now support the Chassis Type field.
        • In reports, the Is Laptop field is replaced with Computer Group and additionally, 3six5 Public Pictures v1.0 crack serial keygen, the Chassis Type field has been added.
        • New default reports Computers by Computer Group and Computers by Chassis Type are added under All Computers (Workstations and Servers).
        • In products, the Is laptop field is removed and replaced with Computer Group.
      • SDF-84904 3six5 Public Pictures v1.0 crack serial keygen Antivirus scanning for file uploads in Admin
        • Attachments will now be scanned for virus before uploading into the application. If virus is detected, the attachment will not be uploaded.
        • Administrators can configure antivirus scan settings under ESM Directory >> Security Settings >> Advanced tab.
        • To learn more, Click here.

      • SDF-90427: Approval current stage info in custom trigger input JSON
      • SDF-90074 : Redis Cache Management in Request Module
        • Added cache management using Redis for the GET LIST API calls that improves performance for technicians when accessing classic view, kanban view, and the filter view on left-pane in the details page in the request module.
        • The cache will be maintained when the total records returned by the API do not exceed the count of 2000.
        • Note : These changes are applicable only for new installations of ServiceDesk Plus.

      • SDF-95982, SDF-95981, SDF-51486 : Problem API.
      • Added support for Problem REST API V3 with all operations.

        Column changes under Problem module related table schema

        The table and column names related to the Problem module are updated so using old table/column names will throw an execution error. While generating reports, query using the updated table and column names.

        Query reports using old table schema should be manually updated to the new schema by users.

        Refer below for the changes in the ProblemResolution table :

        BEFORE MIGRATION

        AFTER MIGRATION

        Table

        Column

        Table

        Column

        ProblemResolution

        PROBLEMID

        Rootcause

        (PK*=ROOTCAUSEID)

        PROBLEMID

        ROOTCAUSE

        ROOTCAUSE

        ROOTCAUSE_BY

        RC_UPDATED_BY

        ROOTCAUSE_ON

        RC_UPDATED_ON

        ProblemResolution

        PROBLEMID

        ImpactDetail

        (PK*=IMPACTID)

        PROBLEMID

        IMPACTDESC

        IMPACT

        IMPACTDESC_BY

        IMP_UPDATED_BY

        IMPACTDESC_ON

        IMP_UPDATED_ON

        ProblemResolution

        PROBLEMID

        Symptom

        (PK*=SYMPTOPID)

        PROBLEMID

        SYMPTOMS

        SYMPTOM

        SYMPTOMS_BY

        SYM_UPDATED_BY

        SYMPTOMS_ON

        SYM_UPDATED_ON

        * Primary Key

        Refer below for the changes in the ProblemFileAttachment table :

        BEFORE MIGRATION

        AFTER MIGRATION

        Table

        Column

        Table

        Column

        ProblemFileAttachment

        ATTACHMENTID

        (MODULE="ROOTCAUSE")

        RootCauseAttachment

        ATTACHMENTID

        ATTACHMENTID

        (MODULE="IMPACTDESC")

        ImpactDetailsAttachment

        ATTACHMENTID

        ATTACHMENTID

        (MODULE="SYMPTOMS")

        SymptomAttachment

        ATTACHMENTID

        The data related to Problem module in SDPNotes table is moved to ProblemNotes table and columns have been mapped accordingly, 3six5 Public Pictures v1.0 crack serial keygen. Users can query using the new table and column names while generating reports.

        Refer to the table below for the column names in ProblemNotes table :

        BEFORE MIGRATION

        (Table Name : SDPNotes)

        AFTER MIGRATION

        (Table Name : ProblemNotes)

        Column

        Column

        NOTESID

        NOTESID

        USERID

        USERID

        RECORDEDDATE

        RECORDEDDATE

        DESCRIPTION

        DESCRIPTION

        ISPUBLIC

        ISPUBLIC

        HELPDESKID

        HELPDESKID

        -

        HASATTACHMENT

        -

        UPDATEDBY

        -

        UPDATEDTIME

      Issues Fixed :

      Vulnerability :

      • SD-94096 : CVE-2021-20109 : Heap Overflow in agent reported by David
      • SD-94095 : CVE-2021-20110 : Integer overflow RCE in agent reported by David
      • SD-93693 : CVE-2021-20108 : Remote DOS vulnerability in agent reported by David

      Requests :

      • SD-65241 : Repeated execution of the same business rule triggers redundant notifications.
      • SD-93664 : Attachments are missing 3six5 Public Pictures v1.0 crack serial keygen incident resolutions copied from associated problems/solutions.
      • SD-87099 : Reopening/replying to an onhold ticket from requester login does not trigger notifications to the technician.

      Changes :

      • SD-94946 : When Site field is configured with a default value in a change template, users are unable to create a change request with that template via API if Roles key is not present in input_Data.

      11210

      (Released on 27 September, 2021)

      Issues Fixed

      11209

      (Released on 23 September, 2021)

      Issues Fixed

      Vulnerability :

      11208

      (Released on 21 July, 2021)

      Issues Fixed

      Vulnerability :

      11207

      (Released on 25 June, 2021)

      Issue Fixed :

      General

      11206

      (Released on 23 June, 3six5 Public Pictures v1.0 crack serial keygen, 2021)

      Behavior Changes :

      Enhancements :

      Issues Fixed :

      Vulnerability :

      Requests :

      Changes :

      Tasks :

      Solutions :

      Assets :

      CMDB :

      Purchase :

      Admin :

      Reports :

      Mobile App :

      General :

      Note to Users!

      • While updating the build, the migration of these images to the permanent location (inlineimages\WorkOrder) will occur only if the images are present in the temporary location (inline\request or inline\WorkOrder).
      • To ensure all the inline images are located in the temporary location, 3six5 Public Pictures v1.0 crack serial keygen, retrieve the images from the backup folder and merge the data with the temporary location before updating the build. Contact support (servicedeskplus-support@manageengine.com) for more details.

      11205

      (Released on 01 June, 2021)

      Behavior Changes :

      Enhancements

      Issues Fixed :

      Vulnerability :

      Requests :

      Solutions :

      Admin :

      11204

      (Released on 26 May, 3six5 Public Pictures v1.0 crack serial keygen, 2021)

      Behavior Changes :

      Issues Fixed :

      Vulnerability :

      Requests :

      Tasks :

      Changes :

      Projects :

      Solutions :

      Admin :

      11203

      (Released on 4 May, 2021)

      Issues Fixed :

      Vulnerability :

      Home :

      Requests :

      Changes :

      Assets :

      CMDB :

      Admin :

      Reports :

      ESM :

      General :

      11202

      (Released on 13 April, 2021)

      Enhancements :

      Issues Fixed :

      Vulnerability :

      Home :

      Dashboard :

      Requests :

      Assets :

      CMDB :

      Purchase :

      Admin :

      Reports :

      11201

      (Released on 09 April, 2021)

      Issues Fixed :

      General :

      11200

      (Released on 07 April, 2021)

      Behavior Changes

      Asset UI Revamp

      Framework Upgrade Information

      Enhancements

      Change Workflow

      Telephony Integration

      SDF-89373, SDF-81168, SDF-89372 : Asset UI Revamp

      Session Management in Mobile App

      Request Report enhancements

      Associated Task Closure for Changes

      Chat Enhancements

      Key Manager Plus Integration

      Mandate Approval Comments

      Last successful/unsuccessful login date

      SDF-90182 : UPN-based login is now supported for SAML authentication.

      Issues Fixed

      Vulnerability

      Home

      Requests

      Solutions

      Assets

      Admin

      General

      11147

      (Released on 27 September, 2021)

      Issue Fixed :

      11146

      (Released on 14 September, 3six5 Public Pictures v1.0 crack serial keygen, 2021)

      Issue Fixed :

      11145

      (Released on 22 July, 2021)

      Issue Fixed :

      Vulnerability :

      11144

      (Released on 09 April, 2021)

      Issues Fixed :

      General

      11143

      (Released on 01 April, 2021)

      Issues Fixed :

      Mobile App

      11142

      (Released on 26 March, 3six5 Public Pictures v1.0 crack serial keygen, 2021)

      Enhancements :

      Issues Fixed :

      Vulnerability :

      Requests :

      Changes :

      Admin :

      General :

      11141

      (Released on 12 March, 2021)

      Behavior Changes :

      Enhancements :

      Issues Fixed :

      Vulnerability :

      Dashboard :

      Requests :

      Tasks :

      Changes :

      Projects :

      Assets :

      CMDB :

      Purchase :

      Contracts :

      Admin :

      Reports :

      Mobile App :

      General :

      11140

      (Released on 19 February, 2021)

      Issues Fixed

      Vulnerability :

      Requests :

      Changes :

      Assets :

      CMDB :

      Purchase :

      Admin :

      Reports :

      General :

      11139

      (Released on 1 February, 2021)

      Framework Upgrade Information

      Enhancements

      Issues Fixed

      Vulnerability

      Dashboard

      Requests

      Solutions

      Admin

      General

      11138

      (Released on 25 January, 2021)

      Behavior Changes

      Enhancements

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